Front of House Associate

About the Role

We are seeking an exceptional Front of House Associate to join our team on a day shift pattern. You will serve as the primary point of contact for residents and visitors, delivering outstanding service and maintaining the highest standards of professionalism.

Key Responsibilities

• Serve as the face of the development, ensuring exceptional service delivery to all residents and visitors
• Maintain availability to residents throughout your shift
• Uphold the highest cleaning and presentation standards throughout the property
• Proactively identify and address maintenance issues, performing minor repairs where possible (e.g., light bulb changes)
• Manage parcel services including receiving, safekeeping, and distribution of all deliveries and registered mail in accordance with established procedures
• Conduct utility meter readings for all properties as required
• Provide comprehensive shift handovers to team members, documenting all incidents and upcoming events
• Oversee car parking operations to ensure smooth functioning
• Manage key issuance and returns, maintaining accurate records in line with company procedures
• Coordinate and facilitate access for external services including utility companies, waste collection, deliveries, and maintenance contractors
• Conduct regular building patrols, monitor CCTV systems, and perform safety checks
• Handle general enquiries, complaints, and maintenance requests professionally and efficiently

Essential Requirements

• Proven experience in a Front Desk or Concierge role
• Demonstrated track record of delivering high-level customer service
• Excellent communication and active listening skills
• Ability to work independently and use own initiative while following established procedures
• Strong attention to detail
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Experience with databases and booking systems