Resident Host Duties:

• Act as the main point of contact at the front desk providing a genuine warm welcome for all residents, their guests, deliveries, and contractors visiting the development.
• Meet and greet and welcome new residents, providing them with essential information and assistance as part of their on-boarding.
• Support existing residents with any information they may need on the management of their apartment.
• Foster a positive and inclusive living environment by organising community events and activities.
• Serve as a mediator for resident disputes, resolving issues fairly and effectively.
• Maintain open communication with residents, addressing their concerns and providing timely responses through the ticketing system on the Residents App.

Community Building:

• Organise, promote and participate in community events, such as social gatherings, movie
• nights, and Book Club as well as hosting the monthly new resident welcome evening.
• Encourage resident involvement in community initiatives and volunteer opportunities.
• Promote a sense of belonging and camaraderie among residents.

Maintenance and Safety:

• Report maintenance issues to the property management team promptly.
• Support residents by assisting in ticketing repairs and maintenance within the Resident App.
• Ensure that common areas and facilities are clean and well-maintained.
• Promote health and safety awareness among residents and enforce community house rules and regulations.
• Manage and co-ordinate access requirements for repairs and maintenance project works in the communal space and within apartments.

Customer Service:

• Provide excellent customer service to both current and prospective residents.
• Address enquiries and resolve complaints in a timely and professional manner.
• Reply to resident queries and meet all response time SLAs.
• Engage with residents via telephone, email, (and in the future live chat or instant message tbc) - delivering first class customer service.
• Provide informed and accurate information to residents - using social platforms such as The
• Resident App to promote new updates and events.

Concierge Duties:

Resident Assistance:

• Provide personalised assistance to residents, including parcel handling, dry cleaning etc.
• Offer recommendations for local amenities and attractions and support with enquiries on these where possible and appropriate.

Building Management:

• Monitor building access and security.
• Assist with maintenance requests and coordinate repairs on the Resident App.
• Ensure that common areas and facilities are clean and well-maintained.