We're partnering with a leading student accommodation provider who are hiring for an Assistant General Manager in Bristol. We're seeking somebody who brings energy, commercial awareness, and a first-class customer service mindset. This is a hands-on role for someone who enjoys being visible, motivating people, and spotting opportunities to improve performance and resident experience.

What You'll Be Doing

Working alongside the General Manager, you'll help keep the site running smoothly while pushing standards, engagement, and results forward.

• Leading and motivating the on-site team to deliver standout customer service
• Driving a proactive, sales-focused culture - promoting services, events, and on-site initiatives
• Keeping daily operations tight and organised, with systems and admin completed accurately
• Supporting team development through coaching, feedback, and regular check-ins
• Making sure Health & Safety and compliance standards are met at all times
• Managing contractor visits and ensuring works are completed safely and professionally
• Handling bookings, allocations, invoices, purchase orders, and aged debt
• Taking ownership of resident queries and complaints, calmly and confidently
• Playing a key role in hitting site KPIs such as rebookings, surveys, PPM completion, and debt control

This Role Is For You If You…

• Love being customer-facing and thrive in a busy, people-focused environment
• Enjoy leading teams and bringing out the best in others
• Have a commercial mindset and naturally look for upsell opportunities
• Stay cool under pressure and keep things moving when it's busy
• Take ownership and care about getting things right

What You'll Need

• Strong communication skills and confidence dealing with customers face-to-face
• Good organisation and attention to detail
• The right to work in the UK
• Experience in PBSA, hospitality, leisure, or residential settings

Nice to have (but not essential):

• Health & Safety knowledge or qualifications (IOSH or similar)
• Experience managing maintenance or contractor schedules

Why this role?

• A standout, City centre site with energy and pace
• A role where ideas, energy, and initiative are noticed
• Plenty of variety - no two days are the same
• Real long-term career progression for someone ambitious and performance-driven
• Monday-Friday 9am-5.30pm (with check in/out weekends required)