Receptionist - Premium Real Estate

Location: Mayfair
Reporting to: Office Manager

Our client are seeking a highly polished, service-driven Receptionist to be the first point of contact for their UK office. This role is ideal for someone with a background in high-end hospitality, luxury retail, private clients, or first/business class cabin crew, who understands how to deliver an exceptional experience to HNWI, senior executives, and international stakeholders.

This is not a traditional front-desk role. You will play a key part in the smooth day-to-day running of a lean, professional office, combining premium guest service with administrative and operational support.

The Role

As Receptionist, you will represent the brand with confidence, discretion, and attention to detail, ensuring every visitor, employee, and partner receives a seamless, high-touch experience.

You will work closely with the Office Manager and regional teams, taking ownership across reception, coordination, and office support functions.

Key Responsibilities

Front Desk & Guest Experience

• Act as the first point of contact, welcoming guests and managing calls with professionalism and warmth.

• Deliver a premium, high-end hospitality experience aligned with global standards.

• Confidently host HNWI, senior leaders, partners, and VIP visitors, ensuring discretion and service excellence.

• Manage meeting room schedules and maintain a pristine, brand-aligned reception area.

Administrative & Office Support

• Provide day-to-day office administration support including document handling, scanning, filing, mail, and courier coordination.

• Assist with procurement and restocking of office supplies, pantry items, and stationery.

• Support the Office Manager with daily operational and coordination tasks.

Meetings & Events

• Prepare meeting rooms, arrange refreshments, and manage logistics for internal and external meetings.

• Support small-scale events, partner visits, and roadshows.

• Liaise with caterers, couriers, and service providers to ensure smooth delivery.

HR, IT & Onboarding Support

• Assist with onboarding preparations including access cards, seating, welcome kits, and asset allocation.

• Support basic IT coordination such as logging tickets and liaising with vendors.

• Maintain accurate staff lists, visitor logs, and administrative trackers.

Facilities & Vendor Coordination

• Raise and follow up on maintenance requests with building management and vendors.

• Monitor cleaning, pantry, and hygiene standards.

• Track consumables, office expenses, and petty cash submissions.

A Flexible, Hands-On Environment

• Support ad-hoc tasks across teams in a lean office setup.

• Step in during peak periods or colleague absences.

• Demonstrate flexibility beyond a traditional receptionist remit.

About You

• 2-4 years' experience in a high-end service environment such as:

  • Luxury retail, Five-star hotels or private members' clubs, first or business class cabin crew

  • Corporate reception in a professional or multinational setting

• Comfortable engaging with HNWI, senior executives, and international guests.

• Strong multitasking skills and attention to detail in fast-paced environments.

• Confident using MS Office and digital tools.

• Discreet, reliable, and service-oriented.

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