Luxury Lifestyle Day Concierge

£34,000 + Benefits
Location: Kensington & Chelsea, West London

Are you passionate about delivering exceptional service? Do you seek a role with work-life balance, job stability, and a supportive manager who truly cares about your wellbeing?

Join one of the most sought-after concierge teams in London.
This is a rare opportunity to combine your passion for luxury service with a role that offers stability, excellent benefits, and a healthy work environment. We are looking for a Day Concierge to join our premium, people-first team in one of the most prestigious locations in London.

Why This Role is Different:

• Genuine Work-Life Balance: Enjoy 12-hour shifts on a 5-on, 2-off rotating schedule, allowing you to maximize your time off (two days of holiday can mean as much as up to 10 days off with the rota structure).

• Supportive Management: A manager who truly values your input and prioritises your wellbeing. Work in an environment where you're supported, not just as an employee, but as a person.

• Free, Fresh, Restaurant-Quality Meals: Enjoy complimentary, gourmet meals on shift, freshly prepared from our on-site restaurant.

• Generous Paid Leave: Receive 20 days of holiday and 10 paid sick days.

• Exceptional Working Environment: Work in a luxury, tranquil setting with premium amenities and stunning interiors, surrounded by a respectful and high-end resident community.

The Role: Luxury Day Concierge

This is a varied, customer-centric role where you will:

• Provide exceptional front-of-house service to residents, offering a friendly and professional experience.

• Build long-lasting relationships with residents, becoming their go-to concierge for every need.

• Oversee daily operations in luxury amenities such as the spa, gym, cinema, restaurant, and lounges.

• Assist with IT queries and general troubleshooting, ensuring smooth service delivery.

• Manage bookings, handle enquiries, and respond to all resident requests promptly and efficiently.

• Conduct regular checks to ensure safety, security, and the presentation of the property is always at its best.

• Assist with valet parking duties (a valid driving license is required).

What We're Looking For:

We are looking for individuals with:

• Experience in hospitality, luxury hotels, concierge, guest services, or high-end customer service.

• A polished, friendly approach with a people-first mentality.

• Confidence in providing face-to-face service, making each resident feel valued and attended to.

• Strong communication and problem-solving skills to anticipate needs and resolve any challenges.

• A desire to work in a stable, long-term luxury environment.

• Good IT awareness and the ability to remain calm and professional, even in busy situations.

What You'll Get:

• Salary: £34,000 per annum (experience dependent).

• Free Meals: Enjoy free meals on duty.

• Generous Leave Package: 20 days holiday + 10 paid sick days.

• Bonuses: Performance-related bonuses to reward your contribution.

• Retail Discounts & Wellness Benefits: Access to exclusive discounts and health benefits.

• Annual Health Screening: Prioritize your health with our annual screening.

• Work-Life Balance: Enjoy long breaks and time to recharge with our rotating schedule.

• A Supportive Team Culture: Work with a manager who values your input and a positive, collaborative team environment.

Why Apply?

If you want to work in a premium concierge role where you will have the opportunity to build genuine relationships, feel valued as a team member, and enjoy a genuine work-life balance, we would love to hear from you.

Apply today to take the next step in your luxury concierge career.