Resident Engagement Manager - Affordable Rental Housing

📍 Central London | 💰 £45,000 - £50,000 + Benefits + Discretionary Bonus | 🏡 Opportunity in the Affordable Rental Sector

Are you an experienced resident engagement professional looking for a role where you can take real ownership of engagement, communications and complaints within a respected affordable housing charity?

We are working with a highly regarded charity delivering high-quality, affordable rental homes across Central London, with a strong focus on Intermediate Market Rent. They are seeking a Resident Engagement Manager to take responsibility for resident engagement activity across the portfolio, ensuring residents feel heard, informed and valued.

Why This Role?

This is a hands-on, senior-level position with autonomy and visibility across the organisation. While there is no direct line management, you will lead on resident engagement initiatives, act as the central point of contact for resident forums and events, and oversee Stage 1 complaints and communications around major works.

You will play a key role in shaping how residents experience the organisation day-to-day.

What You'll Be Doing:

✅ Resident Engagement & Forums: Organise and facilitate Resident Forums, consultation meetings and community events, ensuring meaningful participation and clear follow-up actions.

✅ Major Works Communications: Lead on communications to residents regarding planned and cyclical works, ensuring messaging is clear, timely and transparent.

✅ Stage 1 Complaints Management: Take ownership of all Stage 1 complaints, providing well-reasoned responses and ensuring compliance with regulatory standards and best practice.

✅ Resident Communications: Produce newsletters and resident updates, managing digital and written communications that keep residents informed and engaged.

✅ Collaboration Across Teams: Work closely with housing and asset management colleagues to ensure resident feedback informs service improvements.

✅ Community Presence: Be a visible and trusted point of contact for residents, promoting a positive and inclusive community environment.

What We're Looking For:

✅ Demonstrable experience in resident engagement, housing management or community-focused roles within social or affordable housing.

✅ Strong experience handling complaints (including drafting Stage 1 responses) in line with regulatory requirements.

✅ Confidence facilitating in-person meetings and resident forums.

✅ Excellent written communication skills, particularly around service changes or major works.

✅ Highly organised, proactive and comfortable working independently with accountability.

✅ An understanding of the affordable rental market and Intermediate Market Rent is advantageous.

What's in It for You?

✔ A senior role with genuine autonomy and ownership.
✔ The opportunity to influence resident experience across a growing portfolio.
✔ Long-term career development within a respected and mission-driven charity.
✔ Competitive salary of £45,000 - £50,000 plus benefits and discretionary bonus.
✔ The chance to make a measurable difference to affordable living in Central London.

If you are ready to take full ownership of resident engagement in a high-impact role, we would love to hear from you.

If you're ready to make a difference and grow your career in affordable housing, apply today!

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