We're partnering with Collegiate UK, one of the UK's leading student accommodation providers, to recruit a General Manager for their Hinsley Lane residence in Cambridge. This is a hands-on leadership role offering full ownership of the property, where you'll lead a motivated team, oversee operations, and create an outstanding student experience.

You'll manage everything from daily operations and student support to maintenance, compliance, and financial performance, making a real impact on occupancy, team performance, and resident satisfaction.

Key Responsibilities

• Lead, motivate, and develop the on-site team to deliver high standards of service and performance.
• Manage day-to-day student interactions, including move-ins, move-outs, complaints, wellbeing, and engagement activities.
• Plan and deliver student events and initiatives to create a welcoming, inclusive community.
• Oversee maintenance, cleaning, and compliance with health & safety regulations, including fire, water, and asbestos responsibilities.
• Take ownership of site P&L, budgets, occupancy, rental collection, debt management, and KPI reporting.
• Conduct regular inspections, audits, and operational reviews to ensure efficiency and quality.
• Build strong relationships with university contacts, suppliers, and local stakeholders to enhance the student experience.
• Respond to out-of-hours incidents and ensure smooth operations during peak periods, including summer turnover and move-in weekends.
• Implement service improvements and initiatives to increase resident satisfaction and operational efficiency.

Candidate Profile

• Proven management experience in property, hospitality, or facilities.
• Strong leadership, communication, and organisational skills.
• Experience managing budgets, P&L, and operational performance.
• Proficient in Microsoft Office.
• Experience in student accommodation or higher education is desirable