Key Responsibilities

Leasing

• Lead a leasing team responsible for touring and leasing, maximising occupancy and revenue
• Drive performance and standards within the team, ensuring consistent follow-ups on leads to achieve conversion rates in line with KPIs
• Take the lead in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting
• Ensure all tours are conducted to a high standard and driven towards achieving a conversion
• Lead on the management of resident tenancies, including AST creation, move-in/out processes, and ensuring compliance
• Handle enquiries professionally, with an emphasis on customer service
• Work alongside external leasing agents, building positive relationships and increasing sales
• Provide competitor analysis, including undertaking mystery shops of nearby developments
• Support the marketing team with information and ideas based on activity, trends, and resident or enquiry feedback
• Handle resident tenancy renewals, striving to deliver against occupancy and revenue KPIs
• Be part of a comprehensive leasing team, working alongside Resident, Facilities and Management teams
• Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident information

Customer Service & Team

• Prioritise customer service, alongside maintaining a happy, motivated and ambitious team that is task-driven and results-orientated
• Deal with complaints with empathy, and praise with modesty
• Cover the Resident Team rota as and when required
• Build relationships with senior team members, stakeholders, and clients across the business
• Keep up to date with changes in technology, processes and industry standards, including local knowledge of recreation and retail
• Offer suggestions to improve operational performance

Other

• Support the team in the management of the entire estate, including residential and commercial elements
• Be part of the on-call rota as and when required
• Be flexible and hands-on - get stuck in

The Leasing Team Leader will also be expected to extend their duties to other tasks commensurate with the role.

Who We're Looking For

We're looking for a talented, committed and flexible individual to join our team.

The ideal candidate will ideally be well educated, although this is not a requirement. They will use their experience to contribute to the team by driving revenue, maintaining high occupancy and delivering outstanding customer service.

We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail.