Compliance & Standards Manager

Location: Head Office (4 days in office, 1 day flexible)
Salary: £35,000 - £40,000

We are delighted to be recruiting for a Compliance & Standards Manager to support the continued strengthening of operational compliance across the our clients Agency Offices.

This is a hands-on, varied role at the heart of the business, combining compliance, training, and operational support. You'll play a key role in ensuring the network operates to the highest standards while remaining commercially effective.

The Role

Working closely with the Compliance & Standards Lead, you will support all offices, delivering compliance guidance, training, and audit support across the full lettings lifecycle.

This role goes beyond policy - it's about bringing compliance to life across the network.

Key responsibilities include:

• Delivering operational compliance and implementing legislative updates (including evolving areas such as renters' reform)

• Supporting and maintaining compliance frameworks, policies, and procedures across the network

• Acting as a trusted day-to-day compliance contact for offices

• Delivering hands-on training to offices, building confidence and capability across teams

• Supporting and conducting audits, ensuring consistent standards are upheld

• Managing document control and governance processes

• Supporting AML compliance and best practice across the business

• Working cross-functionally with legal, marketing, and operations teams

• Encouraging the responsible use of digital and AI-enabled tools to improve compliance processes

About You

We are looking for a proactive, confident individual with strong lettings experience who understands the full property lifecycle.

What's essential is your practical understanding of lettings and your ability to apply common sense in a compliance environment.

You will bring:

• Strong experience in lettings (essential) with a solid understanding of the full tenancy lifecycle

• Knowledge of compliance requirements including AML

• Confidence delivering training and working directly with stakeholders

• A proactive, self-starting attitude

• Strong organisational and document management skills

• A commercial, pragmatic approach to compliance

• Assertiveness balanced with diplomacy and strong relationship-building skills

• Ideally experience with property systems such as Reapit (not essential)

Why Join Us?

• Be part of a growing, forward-thinking business where compliance and training are central to success

• Opportunity to shape and deliver training across all offices.

• Varied role with exposure to multiple areas of the business

• Clear opportunities for progression and development

• A collaborative culture with a diverse mix of experience and backgrounds

• Flexibility and autonomy - you'll get out what you put in

Please reach out for more information