Legal Progression Team Administrator

Location: West London
Salary: £28-32,000
Contract: Permanent

The Opportunity

An exciting opportunity has arisen for a Legal Progression Team Administrator to join a dynamic and fast-growing residential property environment.

This role plays a key part in supporting the sales progression process, ensuring property transactions move smoothly from reservation through to legal completion. You'll be at the centre of the process, coordinating with internal teams and external stakeholders to maintain momentum and deliver a high-quality customer experience.

Key Responsibilities

Sales Progression & Administration

• Provide day-to-day administrative support to the Sales Progression team across multiple developments

• Maintain accurate records on CRM systems, ensuring all key milestones are tracked

• Prepare and issue reservation documents, sales memoranda, and contract packs

• Monitor the progress of sales through key stages including instruction of solicitors, mortgage offers, exchange, and completion

Communication & Coordination

• Act as a central point of contact for customers, solicitors, estate agents, and mortgage brokers

• Proactively chase updates and outstanding documentation to keep transactions progressing

• Ensure clear and professional communication with customers throughout the process

• Escalate risks or delays where necessary

Compliance & Process

• Ensure all files meet internal policies and regulatory requirements

• Support compliance with AML, consumer protection, and data protection standards

Reporting & Support

• Produce reports on sales progression, exchange rates, and completion timelines

• Identify potential risks within the pipeline and highlight trends

• Support the wider sales and marketing teams with accurate data and insights

General Administration

• Coordinate diaries, meetings, and documentation within the team

• Provide additional administrative support during busy sales periods

About You

• Previous administrative experience within residential property, housebuilding, conveyancing, estate agency, or sales progression

• Understanding of the new-build sales process from reservation to completion

• Knowledge of conveyancing and mortgage processes (desirable)

• Highly organised with strong attention to detail

• Confident communicator with strong stakeholder management skills

• Proficient in CRM systems and Microsoft Office

• Able to manage multiple priorities in a fast-paced environment

• Proactive, reliable, and solutions-focused

• Customer-focused with a commitment to delivering a positive experience

• Calm under pressure and able to meet deadlines

• A collaborative team player with a flexible approach

What's on Offer

• Competitive salary and discretionary bonus

• Pension scheme and life insurance

• 25 days annual leave plus bank holidays, with additional long-service benefits

• Health and wellbeing support including virtual GP and assistance programmes

• Flexible benefits such as cycle to work and electric vehicle schemes

• Retail and lifestyle discounts

• On-site perks including gym access and complimentary meals (location dependent)

Why Apply?

This is a fantastic opportunity to join a growing and fast-paced property environment where you can play a key role in the customer journey and develop your career within sales progression and property operations.