Tenancy Manager - Single Family BTR Platform (Confidential Client)
📍 Reading / Hybrid
💼 Build to Rent (Single Family Housing)
💰 Competitive Salary + Bonus + Benefits

A well-backed and rapidly growing residential platform is seeking a Tenancy Manager to join its expanding UK team. Operating within the single-family Build to Rent sector, this business is focused on delivering high-quality homes and exceptional resident experiences across a national portfolio.

This is an excellent opportunity for a tenancy or lettings professional to step into a pivotal role, managing tenancy performance, driving retention, and ensuring compliance across a large-scale portfolio.

The Role
As Tenancy Manager, you will take ownership of tenancy lifecycle management, working to minimise voids, maximise rental income, and deliver a seamless customer journey. You will collaborate closely with internal teams including Property Management and Finance, ensuring efficient processes and high service standards throughout.

Key Responsibilities

• Manage tenancy anniversaries, renewals, and key milestones across the portfolio
• Lead rent review processes, including negotiations and statutory notice issuance
• Drive resident retention through proactive engagement and high service delivery
• Coordinate with internal teams to ensure smooth tenancy transitions and compliance
• Maintain accurate tenancy records and system updates
• Handle tenant enquiries via phone and email, ensuring timely resolution
• Support tenancy administration including documentation and payment setup
• Monitor and report on key KPIs including retention and customer satisfaction
• Ensure full compliance with UK lettings legislation and internal processes

About You

• Experience in residential lettings, tenancy management, or renewals is essential
• Strong understanding of UK lettings legislation and compliance requirements
• Knowledge of BTR or PRS environments is advantageous
• Highly organised with strong administrative and time management skills
• Excellent communication and customer service abilities
• Comfortable working in a fast-paced, target-driven environment
• Strong attention to detail and a collaborative approach