We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential.

Key Responsibilities

Property & Portfolio Management

• Manage the day-to-day operations of residential and commercial properties within the portfolio
• Conduct regular property inspections and prepare detailed reports with recommendations
• Ensure properties are maintained to a high standard and align with asset management objectives
• Monitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings Manager

Resident & Stakeholder Communication

• Act as the main point of contact for residents, responding to queries and issues in a professional and timely manner
• Build positive working relationships with tenants, landlords, and internal stakeholders
• Handle complaints and escalations effectively, ensuring timely and fair resolution
• Issue relevant notices and communicate clearly regarding tenancy and property matters

Maintenance & Repairs

• Instruct, coordinate, and manage maintenance requests for reactive and planned works
• Obtain quotations and oversee works through to completion
• Ensure all maintenance works comply with health & safety and statutory requirements
• Monitor contractor performance and maintain accurate maintenance records

Operations & Compliance

• Oversee day-to-day operations to ensure efficiency and consistency
• Ensure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirements
• Implement and maintain best-practice property management processes and systems
• Manage risk and resolve complex issues or escalated matters
• Report upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance matters
• Manage utility transitions and landlord utility readings

Reporting & Administration

• Prepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performance
• Maintain accurate property records, compliance documentation, and tenancy files
• Assist with budgeting, forecasting, and cost control for maintenance and operational expenditure

Support to Lettings & Operations

• Work closely with the Lettings Manager to support new lettings, renewals, and tenancy handovers
• Assist with coordination of move-ins and move-outs
• Provide operational input into asset management decisions and portfolio strategy
• Support wider Operations and Business Development initiatives as required

Marketing & Portfolio Support

• Assist with marketing properties across portals and internal channels
• Provide market feedback from viewings to inform pricing and strategy
• Support portfolio growth by delivering a high standard of service

Skills & Experience

Essential

• Experience in residential lettings or a customer-facing property role
• Strong communication and interpersonal skills
• Well-organised with good attention to detail
• Confident conducting viewings and dealing with the public
• Basic knowledge of UK lettings legislation
• Full UK driving licence and willingness to travel

Desirable

• ARLA / Propertymark qualification or working towards
• Experience with property management or inspections
• Familiarity with multi-property or portfolio environments

Package & Benefits

• Competitive salary commensurate with experience
• Company vehicle or travel allowance
• Performance-based bonuses
• Professional development opportunities

Location

This role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations