We're recruiting an experienced Customer Service Advisor to join a large, purpose-built student accommodation site in Cardiff.

This is the perfect role for someone who enjoys being actively involved on site, takes ownership of the resident experience, and isn't just behind a desk. You'll be a visible, hands-on presence across the building, supporting residents and operational teams.

About the Role

This varied front-of-house position combines customer service, administration, and active site engagement in a busy residential environment.

Key Responsibilities:

• Deliver a professional front-of-house reception service
• Welcome and assist residents, visitors, partners, and contractors
• Maintain an active presence across the building, engaging with residents
• Handle day-to-day enquiries and resolve issues promptly
• Assist with viewings and promote services
• Manage parcel deliveries and general reception administration
• Complete incident logs, room inspections, welfare checks, and ad-hoc tasks
• Identify hazards, resolve risks, and respond appropriately to alarm activations
• Support compliance, health & safety, and operational checks
• Keep reception, communal lounges, lift lobbies, and hallways clean and presentable
• Work closely with site management, maintenance, and operational teams

About You:

• Experience in a customer-facing, hospitality, residential, or front-of-house role
• Passion for people and exceeding customer expectations
• Confident, calm, and professional in a fast-paced environment
• Strong written and verbal communication skills
• Well-presented and able to represent the brand on site
• Proactive, organised, and willing to get involved wherever needed
• Good computer literacy and attention to detail
• A team player with empathy and understanding

What's on Offer:

• Full time - Monday to Friday 11.30am-8pm
• Work on a flagship student accommodation site in Cardiff
• Collaborative, professional, and supportive team environment
• Hands-on role with real responsibility and visibility on site
• Salary: £24784.50 discretionary bonus opportunity