Our client is one of the leading companies in the Build-to-Rent (BTR) sector who design, build, and operate large-scale apartment schemes to rent. They are looking for an individual to join their Resident Service team for a scheme in Glasgow City Centre.

THE ROLE

• The Resident Service Advisor roles will support the General Manager in mobilising the site, successfully letting all the apartments, looking after over 1000 residents, and running the buildings on a day-to-day basis
• The successful candidate will be first point of contact for all existing and prospective residents, managing leasing and renewal discussions, conducting viewings, solving issues and delivering a great experience.

YOUR PROFILE

• We are looking for a highly organised individual who thrives in a fast-paced environment
• Sales mentality and sales experience are desirable, preferably within a letting's environment
• You should have a genuine passion for delivering excellent customer service at all opportunities
• The successful individual will be willing to get their hands dirty to solve challenges and make things happen
• You will ideally have previous experience in residential property (PRS, BTR, or PBSA), or experience in the service industry (Hospitality & Hotels)
• Knowledge of lettings and H&S legislation in Scotland would be beneficial, however, full training will be provided

KEY RESPONSIBILITIES & OBJECTIVES

Lettings:

Support a great lease-up by assisting the Glasgow team with letting all the apartments at the best rents possible

• Achieve and maintain full occupancy by managing enquiries channels, responding to queries, conducting viewings and negotiating lease agreements and managing referencing process in a timely manner
• Conduct enthusiastic and informative viewings with prospective residents to encourage them to rent with us
• Retain existing residents with renewals or reletting vacant apartments
• Managing the tenancy process end-to-end including referencing, deposits, ASTs, check out and check in inspections, raising recharges and co-ordinating any cleaning or repairs

Customer Service:

• Go above and beyond to deliver a warm, welcoming environment for all residents and visitors
• Promote resident satisfaction by responding to questions and concerns in a timely manner, taking appropriate action to address and resolve issues
• Co-ordinate maintenance requests and contractor visits as required and ensure successful completion
• Support residents with the move-in and move-out process
• Actively seek feedback, via Google reviews, Homeviews, etc, and act on it to improve the overall experience
• Promote community engagement by organising and delivering on-site events, and local partnerships
• Identify and sign up partnerships with local businesses for the PLATFORM_ loyalty programme
• Conduct regular property walkarounds and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, general appearance and appeal