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<h1>Site Manager Salary Guide</h1>

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<h3>Our specialist recruitment areas</h3>

<p>We're recruiting an experienced Customer Service Advisor to join a fantastic, purpose-built student accommodation site in Exeter.  </p><p>This is the perfect role for someone who enjoys being actively involved on site, takes ownership of the resident experience, and isn't just behind a desk. You'll be a visible, hands-on presence across the building, supporting residents and operational teams.</p><p><strong>About the Role</strong></p><p>This varied front-of-house position combines customer service, administration, and active site engagement in a busy residential environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver a professional front-of-house reception service</li><li>Welcome and assist residents, visitors, partners, and contractors</li><li>Maintain an active presence across the building, engaging with residents</li><li>Handle day-to-day enquiries and resolve issues promptly</li><li>Assist with viewings and promote services</li><li>Manage parcel deliveries and general reception administration</li><li>Complete incident logs, room inspections, welfare checks, and ad-hoc tasks</li><li>Identify hazards, resolve risks, and respond appropriately to alarm activations</li><li>Support compliance, health &amp; safety, and operational checks</li><li>Keep reception, communal lounges, lift lobbies, and hallways clean and presentable</li><li>Work closely with site management, maintenance, and operational teams</li></ul><p><strong>About You:</strong></p><ul><li>Experience in a customer-facing, hospitality, residential, or front-of-house role</li><li>Passion for people and exceeding customer expectations</li><li>Confident, calm, and professional in a fast-paced environment</li><li>Strong written and verbal communication skills</li><li>Well-presented and able to represent the brand on site</li><li>Proactive, organised, and willing to get involved wherever needed</li><li>Good computer literacy and attention to detail</li><li>A team player with empathy and understanding</li></ul><p><strong>What's on Offer:</strong></p><ul><li>Full Time - Monday-Friday 9-5pm </li><li>Collaborative, professional, and supportive team environment</li><li>Hands-on role with real responsibility and visibility on site</li><li>Salary: £26,756 per annum</li></ul>

Customer Service Advisor

<p ><strong>We're not looking for someone good. We're looking for someone exceptional.</strong></p><p >Credit control is often treated as a back-office function. We don't see it that way. Done well, it's the discipline that protects cash flow, builds tenant relationships, and gives a property business the financial confidence to grow. We're hiring someone who treats it with that level of seriousness.</p><p >This role is fully remote. We don't care where in the country you work from, what hours suit your life, or whether you prefer a home office or a kitchen table. We care that the arrears ledger is tighter at the end of each month than it was at the start, that tenants and landlords feel they've been dealt with fairly and professionally, and that the people around you trust your numbers without having to double-check them.</p><h3 >What you'll be doing</h3><p >You'll own the full credit control cycle across a portfolio of residential and commercial properties - chasing rent arrears, service charge balances, and ground rent collections. You'll build payment plans that actually get paid, escalate to legal action when it's genuinely the right call (and push back when it isn't), reconcile complex tenant accounts, and produce the kind of aged debt reporting that gives leadership a clear view of where the risks are. You'll work closely with property managers, lettings teams, and our finance function, and you'll be the person tenants speak to when conversations are difficult.</p><h3 >What "exceptional" actually means here</h3><p >Plenty of people can send a reminder letter. We need someone who can read a situation - who knows when a firm deadline will resolve things and when a five-minute phone call will recover six months of arrears that solicitors couldn't touch. Someone who is genuinely comfortable with difficult conversations and doesn't either flinch from them or enjoy them too much. Someone who can hold fifty open cases in their head and still notice the one that doesn't add up.</p><p >Concretely, we'd expect you to bring solid experience in property credit control (residential, commercial, or block management), working knowledge of Section 8 and Section 21 processes, comfort with property management systems such as Qube, Yardi, Re-Leased, or similar, and the kind of Excel skills that mean reconciliations take minutes rather than afternoons. A relevant qualification (CICM, AAT, or equivalent) is welcome but evidence of how you actually operate matters more.</p><p >Remote work rewards self-direction. If you need someone watching over your shoulder to do your best work, this isn't the role. If you've thrived remotely before and can show it, we want to hear from you.</p><h3 >What we offer</h3><p >A competitive salary that reflects the seniority we're asking for, genuine autonomy over how you structure your day, a small and capable finance team that won't waste your time, and a business that treats credit control as a craft rather than an afterthought.</p><h3 >How to apply</h3><p >Send a CV and a short note - three or four paragraphs is plenty - telling us about a piece of debt you recovered that you're proud of, and why. We read every application properly. Generic cover letters tend to stand out for the wrong reasons.</p>

Property Credit Controller - Fully Remote

<p><strong>Senior sales negotiator - Luxury New Homes</strong></p><p><br /><strong>Location:</strong> South East London</p><p><strong>Salary:</strong> £35,000 basic + commission (OTE TBC)</p><p><strong>Contract:</strong> Full-time, 5 days per week - 2 weekends on, 2 weekends off</p><hr /><p><br /><strong>Highlights</strong></p><ul><li>A landmark regeneration scheme of significant scale and longevity - this is a long-term career move, not a short-term project</li><li>Luxury riverside living with a premium, amenity-rich offering that sets it apart in the London new homes market</li><li>A close-knit, experienced sales team with clear structure and strong leadership</li></ul><hr /><p><br /><strong>About the opportunity</strong> <br />One of London's most ambitious and enduring regeneration schemes is seeking a Senior Sales Negotiator to join its on-site team at a prestigious riverside location in South East London. <br />This is a scheme with genuine longevity - a large-scale, mixed-use development that continues to evolve, offering the kind of career stability rarely found in new homes sales.</p><hr /><p><br /><strong>What makes the role exceptional</strong> <br />This development is not your average new homes site. It is a high-specification, amenity-led riverside scheme where residents benefit from an exceptional range of on-site facilities - reflected in the premium price point and service charge. The right candidate will understand the value of that proposition and be able to articulate it with conviction. With a supportive sales manager in place and a collaborative team environment, this is a role where experienced new homes professionals can genuinely thrive.</p><hr /><p><br /><strong>Key responsibilities</strong></p><ul><li>Managing the full sales journey from initial enquiry through to exchange and completion</li><li>Delivering exceptional customer experience befitting a luxury riverside development</li><li>Confidently presenting and justifying a premium price point and service charge to buyers</li><li>Proactively generating and nurturing leads</li><li>Maintaining accurate records and pipeline reporting</li><li>Representing the development to the highest standard at all times</li></ul><hr /><p><br /><strong>Requirements</strong></p><ul><li>Proven experience in new homes sales, ideally within a high-value or luxury scheme</li><li>Confident selling at premium price points and communicating the value of a premium product</li><li>Well presented, proactive and highly motivated</li><li>Strong communication and relationship-building skills</li><li>Weekend availability on a rota basis (2 on, 2 off)</li></ul><hr /><p><br /><strong>Rewards and benefits</strong></p><ul><li>£35,000 basic salary plus commission</li><li>Involvement in one of London's most significant long-term regeneration schemes</li><li>A structured, supportive team environment</li><li>Real longevity and career development on a scheme with years of pipeline ahead</li></ul><hr /><p><br /><em>We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.</em></p><hr /><p><br /><em>If this role sounds like the right next step in your new homes career, we'd love to hear from you. Get in touch to find out more.</em></p>

Senior Sales Negotiator - New Homes

<div class="jd-header"><p class="jd-title">Portfolio Surveyor - Fixed Term Contract (6 months)</p><div class="jd-meta">London-Full-time-40 hrs/week-Fixed Term Contract</div></div><hr class="jd-divider" /><div class="jd-section"><div class="jd-section-title">About the role</div><p class="jd-body">We're looking for a commercially sharp Portfolio Surveyor to join us on a 6-month FTC, supporting our Head of Facilities Management across a growing PRS portfolio.</p><p class="jd-body">This is a hands-on role with real visibility. You'll oversee service charge budgets, hold third-party managing agents to account, and feed directly into board-level reporting. If you thrive in fast-paced environments, know your way around a service charge schedule, and can communicate clearly with senior stakeholders - we'd love to hear from you.</p></div><hr class="jd-divider" /><div class="jd-section"><div class="jd-section-title">What you'll be doing</div><ul class="jd-bullets"><li>Managing and monitoring third-party agents against KPIs and Property Management Agreements</li><li>Reviewing performance reports and preparing board-level recommendations ahead of ManCo meetings</li><li>Overseeing service charge budgets to ensure value for money, RICS compliance and lease alignment</li><li>Escalating unbudgeted spend variances and operational risks</li><li>Coordinating utility supply agreements for new developments (electricity, gas, water, heat networks)</li><li>Supporting building insurance placement and renewal with brokers</li><li>Assisting with HomePlus and behind-the-door maintenance agreements</li><li>Providing operational support to the Portfolio Facilities and Maintenance Managers</li></ul></div><hr class="jd-divider" /><div class="jd-section"><div class="jd-section-title">What we're looking for</div><ul class="jd-bullets"><li>Experience in a Property Surveyor, Facilities or Estate Management role</li><li>Strong grounding in service charge budgeting, financial control and lease compliance</li><li>RICS qualified or actively working towards it</li><li>Residential, estate or mixed-use asset management background</li><li>Confident working with multiple stakeholders - agents, asset directors, finance, legal</li><li>Analytical mindset with solid Excel and Microsoft Office skills</li><li>Utilities and heat network knowledge is a plus; Yardi experience welcome but not essential</li><li>Awareness of ESG principles, GDPR and VAT recovery in property contexts</li></ul></div>

Portfolio Surveyor- 6 Month FTC

<p><strong>Property Management Associate</strong><br /> 📍 Manchester<br /> 💰 £30,000 - £34,500<br /> 🕒 Hybrid working - minimum 4 days per week in the office</p><p>We're currently recruiting for a Property Management Associate on behalf of a rapidly growing residential property business in Manchester. This is an excellent opportunity for someone with property management experience who enjoys working in a fast-paced, customer-focused environment and wants to be part of an ambitious and expanding organisation.</p><p>The successful candidate will support the wider Property Management team in delivering a high-quality service to residents, ensuring compliance processes are maintained, repairs are managed efficiently, and customer queries are handled professionally.</p><h3>Key Responsibilities</h3><h4>Customer &amp; Tenant Support</h4><ul><li>Manage inbound and outbound calls and emails, ensuring a high standard of customer service.</li><li>Respond to and redirect enquiries to the appropriate teams where required.</li><li>Arrange and manage resident appointments within agreed service levels.</li></ul><h4>Property Management &amp; Compliance Administration</h4><ul><li>Maintain accurate property and tenant records across internal systems.</li><li>Coordinate inspections, maintenance requests and repair works with contractors and residents.</li><li>Prepare reports, correspondence and general property administration.</li><li>Ensure compliance documentation such as EICRs, Gas Safety Certificates, EPCs and Right to Rent records are accurate and up to date.</li><li>Log, monitor and close repair cases where appropriate.</li><li>Organise and archive documents securely and accurately.</li></ul><h4>Repairs, Maintenance &amp; Contractor Coordination</h4><ul><li>Liaise with suppliers and contractors to arrange works, confirm access and obtain updates.</li><li>Monitor appointment completion and escalate delays or issues promptly.</li><li>Support Property Managers with tracking repair progress and outcomes.</li></ul><h4>Handover &amp; Onboarding Support</h4><ul><li>Assist with setting up new properties on internal systems including SLM, Qube and FixFlo.</li><li>Support mobilisation and property handover activities across the wider business.</li></ul><h4>Billing &amp; Administrative Support</h4><ul><li>Assist with supplier payments, invoices and utility or council tax billing.</li><li>Support rent account reviews and arrears administration where required.</li></ul><h4>Internal Collaboration</h4><ul><li>Work closely with teams across Property Management, Lettings, Customer Operations, Finance and Portfolio Management.</li><li>Build strong working relationships internally and with external stakeholders.</li></ul><h3>Skills &amp; Experience Required</h3><h4>Essential</h4><ul><li>Minimum 2 years' experience within residential property management.</li><li>Strong organisational skills with the ability to manage multiple priorities.</li><li>Excellent verbal and written communication skills.</li><li>Comfortable managing phone and email enquiries in a busy environment.</li><li>Strong attention to detail and accurate record keeping.</li><li>Proactive and solutions-focused approach.</li></ul><h4>Desirable</h4><ul><li>Experience within property management or lettings.</li><li>Familiarity with systems such as SLM, FixFlo or Qube.</li><li>Understanding of landlord compliance and housing standards.</li></ul><h3>What Our Client Is Looking For</h3><ul><li>A proactive individual who thrives in a fast-moving environment.</li><li>Someone with a customer-first mindset and strong collaborative approach.</li><li>A team player who is passionate about delivering excellent service and improving processes.</li></ul><h3>Benefits</h3><ul><li>Pension contribution of up to 15%</li><li>Annual performance-related bonus</li><li>Share schemes including free shares</li><li>Flexible lifestyle benefits and discounted shopping</li><li>24 days' holiday plus bank holidays</li><li>Wellbeing initiatives and enhanced parental leave policies</li></ul>

Property Management Associate - Manchester - up to £34,500 

<p><span style="font-size: 8pt;">We're partnering with a leading student accommodation provider to recruit an ambitious and people-focused Assistant General Manager for a large, fast-paced site in Ipswich.</span></p><p><span style="font-size: 8pt;">This is an excellent opportunity for someone who thrives in a hands-on environment, and has a passion for delivering exceptional resident experiences. We're looking for a customer focused individual who can support operational performance while helping to maintain a safe, compliant, and well-managed living environment for residents.</span></p><h2><span style="font-size: 8pt;">The Role</span></h2><p><span style="font-size: 8pt;">Working closely with the General Manager, you'll play a key role in the day-to-day running of a busy student accommodation site, helping to drive operational excellence, team performance, customer satisfaction, and facilities standards across the building.</span></p><p><span style="font-size: 8pt;">This is a varied role combining customer service, team leadership, operational management, and facilities coordination.</span></p><p><span style="font-size: 8pt;">You'll be responsible for:</span></p><ul><li><span style="font-size: 8pt;">Overseeing the smooth day-to-day operation of the site, ensuring high presentation and operational standards throughout the building</span></li><li>Leading and motivating the on-site team to deliver outstanding customer service</li><li>Supporting a proactive, sales-driven culture through resident engagement, events, and on-site initiatives</li><li><span style="font-size: 8pt;">Supporting the management of planned and reactive maintenance works across the property</span></li><li><span style="font-size: 8pt;">Coordinating contractors and ensuring all works are completed safely, professionally, and in line with compliance requirements</span></li><li><span style="font-size: 8pt;">Assisting with Health &amp; Safety processes, statutory compliance checks, risk assessments, and site inspections</span></li><li><span style="font-size: 8pt;">Monitoring building issues and working closely with maintenance teams to ensure timely resolution</span></li><li><span style="font-size: 8pt;">Ensuring accurate completion of systems, reporting, and administrative tasks</span></li><li><span style="font-size: 8pt;">Coaching and developing team members through regular feedback and support</span></li><li><span style="font-size: 8pt;">Managing bookings, room allocations, purchase orders, invoices, and aged debt</span></li><li><span style="font-size: 8pt;">Handling resident queries and complaints confidently and professionally</span></li><li><span style="font-size: 8pt;">Supporting delivery against key site KPIs including rebookings, resident satisfaction, PPM completion, compliance targets, and debt control</span></li></ul><h2><span style="font-size: 8pt;">About You</span></h2><p><span style="font-size: 8pt;">This role would suit someone who:</span></p><ul><li><span style="font-size: 8pt;">Enjoys working in a busy, customer-facing environment</span></li><li><span style="font-size: 8pt;">Has experience leading or supervising teams</span></li><li><span style="font-size: 8pt;">Brings a commercial mindset and can identify opportunities to improve performance</span></li><li><span style="font-size: 8pt;">Has a strong operational mindset with an interest in facilities or building management</span></li><li><span style="font-size: 8pt;">Stays organised and calm under pressure</span></li><li><span style="font-size: 8pt;">Takes ownership and has a proactive, solutions-focused approach</span></li><li><span style="font-size: 8pt;">Is passionate about delivering a positive resident experience while maintaining high property standards</span></li></ul><h2><span style="font-size: 8pt;">What You'll Need</span></h2><ul><li><span style="font-size: 8pt;">Experience within student accomodation, hospitality, residential, facilities management, leisure, or a similar customer-focused environment</span></li><li><span style="font-size: 8pt;">Strong communication and interpersonal skills</span></li><li><span style="font-size: 8pt;">Excellent organisational skills and attention to detail</span></li><li><span style="font-size: 8pt;">Confidence dealing with customers face-to-face</span></li><li><span style="font-size: 8pt;">An understanding of Health &amp; Safety and compliance responsibilities within a residential or operational setting</span></li><li><span style="font-size: 8pt;">Health &amp; Safety qualifications or knowledge (IOSH or similar) desirable</span></li><li><span style="font-size: 8pt;">Experience managing maintenance schedules, contractors, or building-related issues desirable</span></li></ul><h2><span style="font-size: 8pt;">Why Apply?</span></h2><ul><li><span style="font-size: 8pt;">Opportunity to join a large student accommodation site with a fast-paced and varied environment</span></li><li><span style="font-size: 8pt;">A role offering exposure to both operational leadership and facilities management</span></li><li><span style="font-size: 8pt;">Supportive environment with genuine long-term progression opportunities</span></li><li><span style="font-size: 8pt;">A business that values initiative, ideas, and strong performance</span></li><li><span style="font-size: 10.6667px;">Salary: £35,000 + bonus opportunity </span></li></ul><p><span style="font-size: 8pt;"><strong>Working Hours:</strong></span><br /><span style="font-size: 8pt;"> Monday to Friday, 9:00am-5:30pm (with flexibility required during peak student check-in/check-out periods)</span></p>

Assistant General Manager

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Site Manager Salary Guide

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