Case Study | Residential Property Management Team Build

Client Overview

A well-established residential property management company with a portfolio of premium properties required a complete on-site management team to ensure the seamless day-to-day operation of its residential assets. With a strong reputation for delivering exceptional resident services, the business needed to build a cohesive, experienced team from the ground up.

The Challenge

Five positions needed to be filled concurrently across General Manager, Assistant Manager, Day Concierge, Night Concierge, and Maintenance Operative levels. Each role demanded specific sector expertise, and crucially, all candidates needed to work effectively together as a team from day one. The competitive nature of the residential property management talent market — combined with a non-negotiable two-month deadline — made this a complex and time-sensitive assignment.

Our Approach

Leadership The search was led by a senior consultant with specialist expertise in residential property management recruitment. Their sector knowledge and established network across the living sectors enabled rapid identification of high-calibre candidates across all five roles simultaneously.

Methodology

• Talent Mapping
• Consultative Process
• Candidate Pack & Employer Career Microsite

Results

• 100% fulfilment across all five positions within the two-month deadline
• High-quality shortlists delivered for each role
• Strong shortlist-to-interview conversion rate
• Smooth onboarding with minimal time-to-productivity
• Strong team dynamics established from the outset

Key Success Factors

A thorough talent mapping exercise combined with a deeply consultative approach ensured candidates were matched not only on technical fit but on cultural alignment and team cohesion. A bespoke employer career microsite strengthened the attraction strategy, while a structured recruitment framework kept all five searches on track simultaneously — resulting in full team placement within the agreed timeframe.