Role: Recruitment Project

Background

The search required candidates with proven experience in managing large-scale residential developments with diverse resident needs. The General Manager would need to demonstrate expertise in operational leadership, team development, financial management, and exceptional customer service delivery.

Additionally, the client needed to fill complementary leadership roles including a Leasing Manager to drive occupancy, a Facilities Manager to ensure property maintenance excellence, and a Customer Service Team Leader to establish a resident-focused culture from the outset.

Solution

• Talent Mapping: The team utilised advanced market mapping techniques across Birmingham and surrounding areas. Through their Data and Research function, they identified key talent pools and potential candidates with specific experience in new development sites. Competitor analysis provided insights into candidate motivations and availability.

• Consultative Process: Stakeholder meetings established clear requirements for each position. Candidates underwent structured screening and assessment focused on both technical expertise and leadership potential. Face-to-face interactions ensured proper evaluation of cultural fit for the new development.

• Executive Search Framework: The search operated under a structured two-month timeline with dedicated resources. The research team developed targeted candidate profiles while maintaining focus on local market dynamics and rigorous assessment standards.

Results

Our consultant went on to successfully fill 4 placements with the client, including:

• General Manager
• Leasing Manager
• Facilities Manager
• Customer Service Team Leader

Performance KPIs:

• 100% of vacancies filled within agreed timescales of 2 months
• Complete competitive talent market mapped