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Tenancy Team Manager Location: Reading Salary: £45,000 - £55,000 + benefitsI'm partnered with a rapidly growing provider of new-build, single-family rental homes that is quickly becoming one of the UK's largest operators in the sector. Following significant recent portfolio expansion, they are now looking to appoint a Tenancy Team Manager to lead a high-performing tenancy services function and drive exceptional customer experience across the full tenancy lifecycle.<h3 >The Role</h3>As Tenancy Team Manager, you will oversee the delivery of all tenancy operations, spanning onboarding, in-tenancy support, compliance, and move-outs. You will lead a team of Tenancy Managers and Customer Service Coordinators, ensuring residents receive responsive, empathetic, and professional support at every stage.You'll work closely with the Head of Property Management and provide regular updates to senior leadership, using data and insights to improve performance, resolve issues, and enhance service delivery.<h3 >Key Responsibilities</h3>Customer Service Leadership<ul ><li >Drive a culture of outstanding customer service across all tenancy touchpoints.</li><li >Ensure prompt, clear, and supportive communication with residents.</li><li >Take ownership of complex or sensitive tenant issues.</li></ul>Team Management &amp; Operations<ul ><li >Lead and support Tenancy Managers and Customer Service Coordinators.</li><li >Conduct monthly 1-2-1s, mid-year and annual performance reviews.</li><li >Ensure consistent, compliant delivery of tenancy services across the portfolio.</li><li >Promote collaboration, accountability, and continuous improvement.</li></ul>Tenancy Services Oversight<ul ><li >Manage all key tenancy functions, including:<ul ><li >Compliance with relevant legislation and policies</li><li >Issuing notices and coordinating legal matters</li><li >End-of-tenancy communications, inspections, and handovers</li><li >Deposit returns and dispute resolution</li><li >Mid-term property inspections</li><li >Ongoing in-tenancy support</li></ul></li></ul>Complaint Handling<ul ><li >Own and resolve tenant complaints professionally and promptly.</li><li >Analyse complaint trends and implement preventative measures.</li></ul>Compliance &amp; Risk<ul ><li >Maintain expert knowledge of UK tenancy legislation.</li><li >Identify and mitigate operational risks.</li></ul>Data &amp; Service Improvement<ul ><li >Use data insights to monitor service delivery, track issues, and drive improvements.</li><li >Implement new processes to increase efficiency and tenant satisfaction.</li></ul>Reporting &amp; Stakeholder Engagement<ul ><li >Provide detailed tenancy and performance reports to the Head of Property Management.</li><li >Present insights to the Senior Leadership Team to support strategic decisions.</li><li >Collaborate with internal teams and external partners to ensure seamless service delivery.</li></ul><h3 >Skills &amp; Experience</h3><ul ><li >Proven experience in residential tenancy management</li><li >ARLA qualification</li><li >Strong customer service and complaint-resolution background</li><li >Excellent knowledge of UK tenancy legislation</li><li >Exceptional communication, organisation, and problem-solving skills</li><li >Confident working with data and reporting to senior stakeholders</li><li >Proactive, solutions-focused, and able to work autonomously</li></ul>

Tenancy Team Manager

<h1 class="text-2xl font-bold mt-1 text-text-100">Project Manager - Retail Construction Consultancy</h1>About My ClientMy client is a thriving construction consultancy specialising in the quick service restaurant (QSR) sector. Their team delivers exceptional project management services to leading brands, ensuring restaurant rollouts and refurbishments are completed on time, on budget, and to the highest standards.The RoleThey're seeking an experienced Project Manager to join their successful team and lead construction projects for their QSR clients. You'll be the key point of contact for clients, managing projects from inception through to handover, ensuring seamless delivery of new builds, refurbishments, and fit-outs across multiple sites.Key Responsibilities<ul><li class="whitespace-normal break-words">Manage end-to-end delivery of QSR construction projects, including new builds, refurbishments, and fit-outs</li><li class="whitespace-normal break-words">Act as primary client liaison, building and maintaining strong relationships with stakeholders</li><li class="whitespace-normal break-words">Coordinate multi-disciplinary teams including architects, M&amp;E contractors, kitchen specialists, and suppliers</li><li class="whitespace-normal break-words">Monitor project programmes, budgets, and quality standards</li><li class="whitespace-normal break-words">Oversee compliance with building regulations, health &amp; safety requirements, and brand standards</li><li class="whitespace-normal break-words">Conduct regular site inspections and progress meetings</li><li class="whitespace-normal break-words">Identify and mitigate project risks proactively</li><li class="whitespace-normal break-words">Ensure all documentation is completed accurately and on time</li></ul>Essential Requirements<ul><li class="whitespace-normal break-words">Proven experience in project management within construction or fit-out environments</li><li class="whitespace-normal break-words">Technical knowledge of HVAC systems, commercial kitchen equipment, or similar MEP disciplines</li><li class="whitespace-normal break-words">Understanding of QSR operational requirements and constraints</li><li class="whitespace-normal break-words">Strong commercial acumen with experience managing project budgets</li><li class="whitespace-normal break-words">Excellent communication and stakeholder management skills</li><li class="whitespace-normal break-words">Ability to manage multiple projects simultaneously</li></ul>Desirable<ul><li class="whitespace-normal break-words">Experience working directly with QSR brands or in the hospitality sector</li><li class="whitespace-normal break-words">Relevant qualification (APM, construction management degree, or similar)</li><li class="whitespace-normal break-words">Knowledge of kitchen ventilation systems, refrigeration, and food service equipment</li></ul>What They Offer<ul><li class="whitespace-normal break-words">Opportunities for professional development and career progression</li><li class="whitespace-normal break-words">Work with leading QSR brands</li><li class="whitespace-normal break-words">Collaborative and supportive team environment</li></ul>

Porject Manager - Retail Construction Consultancy

Office Coordinator£28-30,000 - ColindaleOur client are a leading Estate Agency brand with 5 successful branches across London. They are looking for a highly organised and personable Office Coordinator to join the busy team in Colindale. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and wants to play a key role in supporting both the sales and lettings teams.🔑 Key Responsibilities<ul ><li >Act as the first point of contact for clients, contractors, and visitors</li><li >Manage incoming calls, emails, and general enquiries</li><li >Coordinate diaries for sales and lettings negotiators</li><li >Prepare property listings, marketing materials, and documentation</li><li >Assist with compliance administration, including ID checks and onboarding paperwork</li><li >Maintain office systems, records, and databases</li><li >Support the progression of sales and lettings files</li><li >Ensure the office runs smoothly and professionally at all times</li><li >Provide general administrative support to the wider team</li></ul>💡 About You<ul ><li >Highly organised with excellent attention to detail</li><li >Strong communication skills - both written and verbal</li><li >Proactive and able to manage multiple tasks simultaneously</li><li >Friendly, professional, and confident dealing with clients</li><li >Comfortable working in a fast-moving office environment</li><li >IT literate (Microsoft Office; CRM experience is a bonus)</li><li >Previous experience in property, sales support, or admin is desirable but not essential</li></ul>reach out for more information

Office Coordinator - Estate Agency

<h3>Legal Secretary - Property (Hybrid Working)</h3>Salary: £3500- 40,000 per annum Contract: Permanent, Full Time Hours: Monday to Friday, 9:30am - 6:00pm<h4>About the Organisation</h4>A growing and dynamic residential real estate investment and management business with an expanding international portfolio is seeking a Legal Secretary to join its London office. The London team has developed a substantial portfolio across residential sectors including serviced apartments, private rentals, and houses in multiple occupation. The business is committed to improving local communities and offering long-term, sustainable housing solutions.<h4>The Opportunity</h4>This is an exciting opportunity to join a small, collaborative in-house legal and corporate governance team, providing essential support to the Head of Legal. The role offers exposure to all aspects of the business-from operational and investment matters to company secretarial and compliance functions-working closely with senior management and international colleagues.The role is based in Central London, easily accessible by public transport. The company operates a hybrid working policy of three days in the office and two days working from home (four to five days in the office during the first three months).<h4>Key Responsibilities</h4><ul><li>Support the completion of a project to migrate and update the legal filing system to SharePoint</li><li>Manage document control and maintain accurate records for legal and company secretarial functions</li><li>Prepare and file statutory documents with Companies House</li><li>Maintain company records, including share registers and statutory registers</li><li>Collate and record KYC documentation, liaising with international colleagues as needed</li><li>Arrange execution of legal documents and manage document flow</li><li>Assist with budget management, including raising purchase orders and processing invoices</li><li>Support property transactions and liaise with conveyancers on individual unit sales</li><li>Maintain internal trackers for deals, deadlines, and records</li><li>Undertake ad hoc data management tasks with Companies House and the Land Registry</li><li>Provide general administrative support to the legal and company secretarial teams</li></ul><h4>About You</h4>We're looking for a highly organised and proactive individual who thrives in a fast-paced, professional environment. You'll be a team player with excellent attention to detail, strong communication skills, and the ability to handle multiple priorities.Skills &amp; Competencies:<ul><li>Excellent organisational and time-management abilities</li><li>Strong written and verbal communication skills</li><li>Discretion and professionalism when handling confidential information</li><li>Able to work autonomously and collaboratively within a small team</li><li>Proficient in Microsoft Word, Excel, and SharePoint</li><li>Experience or interest in company secretarial or compliance functions (advantageous but not essential)</li><li>Positive, adaptable, and solution-focused approach</li></ul><h4>Benefits</h4><ul><li>Discretionary annual bonus</li><li>25 days annual leave plus UK bank holidays</li><li>Company pension scheme</li><li>Private medical insurance</li><li>Enhanced maternity and paternity pay (subject to eligibility)</li><li>Hybrid working model (3 office / 2 home)</li><li>Dog-friendly office (1 day per week)</li></ul>Contact for more information

Legal Secretary - Property

<h1>International Sales Manager - Residential Developer</h1><h2>About the Role</h2>We're seeking a dynamic International Sales Manager to lead our sales team and drive exceptional performance across our property developments. This is a key leadership position where you'll be responsible for coaching your team, delivering outstanding customer experiences, and achieving strong commercial results in a competitive global market.As International Sales Manager, you'll oversee all aspects of sales operations on your assigned developments, from initial customer engagement through to completion. You'll be the champion of the customer journey, ensuring every buyer receives exceptional service while meeting ambitious sales and revenue targets across diverse international markets.<h2>Key Responsibilities</h2><ul><li>Drive sales performance across developments, maintaining strong conversion rates and monitoring key performance indicators</li><li>Lead, coach and develop your Sales team, managing performance and building talent pipelines</li><li>Ensure compliance with all policies, regulatory requirements and quality standards</li><li>Oversee the launch and implementation of new developments, including sales centres and show home presentation</li><li>Collaborate with marketing teams to develop effective strategies that resonate with diverse international customer segments</li><li>Make commercial decisions to optimize both sales volume and pricing</li><li>Conduct market research and competitive analysis to inform strategy</li><li>Facilitate regular team meetings and training sessions to upskill your team</li><li>Manage workforce planning, scheduling and recruitment</li><li>Act as escalation point for customer concerns and ensure high satisfaction scores</li><li>Oversee sales progression, working proactively with relevant teams to resolve challenges</li><li>Coordinate with cross-functional teams to ensure seamless customer experience</li><li>Monitor and report on sales metrics, completion rates and market trends</li></ul><h2>What We're Looking For</h2>Essential Experience &amp; Skills:<ul><li>Proven track record in sales management or as a high-performing sales professional in residential property or similar sector</li><li>Strong team leadership abilities with demonstrated success in coaching and development</li><li>Experience in customer-focused sales environments</li><li>Excellent commercial acumen and analytical decision-making skills</li><li>Deep understanding of sales methodologies, processes and CRM systems</li><li>Experience with budget management, planning and target achievement</li></ul>Personal Attributes:<ul><li>Inspirational leader who empowers teams to reach their full potential</li><li>Strategic and innovative thinker with strong problem-solving capabilities</li><li>Exceptional attention to detail and quality standards</li><li>Self-motivated with excellent organizational and time management skills</li><li>Confident, decisive and resilient in fast-paced environments</li><li>Outstanding communication and relationship-building skills across diverse cultures and backgrounds</li><li>Adaptable and flexible to changing business needs</li></ul>Practical Requirements:<ul><li>Proficient with technology and digital sales tools</li><li>Strong written and verbal communication skills</li><li>Flexibility to work weekends and public holidays as required</li><li>Willingness to travel across assigned territories</li></ul><h2>What We Offer</h2><ul><li>Competitive salary package</li><li>Performance-based bonus scheme</li><li>Company vehicle or allowance</li><li>Professional development opportunities</li><li>Comprehensive benefits programme</li><li>Supportive and collaborative work environment</li></ul>This is an excellent opportunity for an ambitious sales professional ready to advance their career with a progressive residential developer that values performance, innovation, and customer excellence in the international property market.

Internaitonal Sales Manager - Residential Developer

<div ><div tabindex="-1"><div class="flex max-w-full flex-col grow"><div ><div ><div class="markdown prose dark:prose-invert w-full break-words dark markdown-new-styling">We're working with a rapidly growing real estate investment and management business to hire an Assistant Credit Controller for their London team. The company has a dynamic culture, a sizeable commercial portfolio, and offers great progression for someone looking to develop in credit control.The Role Supporting the Senior Credit Controller across a mixed commercial portfolio (offices, hotels, HMOs), you'll handle: * Invoice generation and rent demands * Chasing overdue payments (phone &amp; email) * Tenant account reconciliation and payment allocation * Maintaining accurate notes and reports * Supporting arrears reporting and taking ownership of a small B2B portfolioHybrid working offered once probation is passed.About You * Some experience in credit control or accounts receivable * Strong communication and attention to detail * Able to manage multiple tasks confidently * Property or hospitality exposure useful but not essential * Yardi experience a bonusBenefits 25 days holiday + bank holidays, hybrid working, private medical, pension, enhanced family leave, and a dog-friendly office.If you'd like to discuss the role or explore similar opportunities, get in touch and I'll share more details.</div></div></div></div><div > </div><div class="mt-3 w-full empty:hidden"> </div></div></div><div class="pointer-events-none h-px w-px" > </div>

Assistant Credit Controller - Commercial Real Estate

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