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<h1>Customer Relations Executive</h1> South London | Multi-Site Role | Competitive Salary + Bonus + Benefits Are you passionate about delivering exceptional customer experiences? Do you pride yourself on your organisation, attention to detail and ability to build lasting relationships? We are partnering with a leading residential developer to recruit a Customer Relations Executive to join their growing team. This is a fantastic opportunity to play a pivotal role in supporting purchasers throughout their home-buying journey, ensuring every interaction is seamless, professional and customer-focused. Working across a portfolio of developments in South London, you will be responsible for guiding customers from reservation through to legal completion and handover, creating a first-class experience at every stage.<h2>The Role</h2> As Customer Relations Executive, you will act as a key point of contact for purchasers, providing support, guidance and regular communication throughout the buying process. Working closely with sales, customer care and development teams, you will help deliver an outstanding customer journey while maintaining exceptional standards across marketing suites, show homes and customer touchpoints. This role requires someone who is highly organised, customer-focused and confident managing multiple priorities in a fast-paced environment. Please note that occasional weekend working may be required depending on site requirements.<h2>Key Responsibilities</h2><ul><li>Manage the customer journey from reservation through to legal completion and handover.</li><li>Act as the primary point of contact for purchasers, building strong and lasting relationships.</li><li>Liaise with customers, solicitors, agents and internal stakeholders to ensure a smooth sales progression process.</li><li>Maintain accurate customer records and communications through the CRM system.</li><li>Coordinate customer options and choices selections throughout the build process.</li><li>Manage formal customer communications, including build updates, newsletters and pre-completion correspondence.</li><li>Organise and support customer events, appointments and home demonstrations.</li><li>Respond promptly and professionally to customer enquiries, ensuring a high level of service at all times.</li><li>Work collaboratively with sales, customer care and development teams to enhance the customer experience.</li><li>Support the presentation and upkeep of marketing suites and show homes, ensuring a premium customer environment.</li><li>Monitor customer feedback and identify opportunities to improve the customer journey.</li></ul><h2>About You</h2> We are keen to speak with candidates who have a passion for customer service and a genuine desire to create positive experiences. You will have:<ul><li>Excellent communication and relationship-building skills.</li><li>Strong administration and organisational abilities.</li><li>Exceptional attention to detail.</li><li>A proactive and solutions-focused approach.</li><li>The ability to manage multiple priorities and deadlines effectively.</li><li>Experience using CRM systems and maintaining accurate records.</li><li>A professional, approachable and customer-centric manner.</li></ul> Experience within new homes, sales progression, admin, property, hospitality, luxury retail, travel, customer service or another customer-facing environment would be highly advantageous. Knowledge of sales progression or the home-buying process would be beneficial, although not essential.<h2>What's on Offer</h2><ul><li>Competitive basic salary.</li><li>Bonus opportunity.</li><li>Pension scheme.</li><li>Life assurance.</li><li>25 days annual leave plus bank holidays.</li><li>Health and wellbeing support.</li><li>Employee Assistance Programme.</li><li>Cycle to Work scheme.</li><li>Electric vehicle salary sacrifice scheme.</li><li>Retail and lifestyle discounts.</li><li>Genuine opportunities for career development within a growing and ambitious business.</li></ul> If you are passionate about customer experience and are looking for an opportunity to join a leading developer with an excellent reputation, we would love to hear from you. Apply today for a confidential conversation.<h2>We work as one</h2> The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward. #114 #111

New Homes - Customer Relations Executive

Administrator to In-House Real Estate Legal TeamCentral LondonFull time office based Monday-Friday 9:30am - 6pm £35,000 - £40,000 PA + BonusWe are working on behalf of our client, a specialist residential real estate investment and management company with a strong London portfolio and growing international presence, to find a highly organised and proactive Administrator to join their in-house legal team.This is a broad and hands-on role, sitting within the legal and corporate governance functions and reporting directly to the Head of Legal. The team advises across all areas of the business - from operational and investment activity through to company secretarial and regulatory requirements - and this role is central to keeping everything running smoothly.The roleYou will be responsible for managing a high volume of correspondence, documents and communications on behalf of the legal team, arranging for the execution of documents and maintaining shared inboxes. Day to day, you will create and format Word documents including contracts and cross-references, manage document control across SharePoint, prepare filings for Companies House, and maintain accurate company records and trackers. You will also collate KYC records, liaise with the head office team, coordinate meetings, assist with purchase orders and invoices, and support conveyancers with individual unit sale paperwork.This is a fully office-based role, Monday to Friday, 9:30am to 6:00pm.What we are looking forA methodical, dependable individual with strong attention to detail and the ability to manage a varied workload under pressure. You will have excellent written and verbal communication skills, a high level of discretion when handling sensitive information, and advanced Microsoft Word and Excel skills. A proactive, solutions-focused mindset is essential. Knowledge of company secretarial practices is an advantage but not required.The package<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">£35,000 - £40,000 depending on experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Discretionary bonus</li><li class="font-claude-response-body whitespace-normal break-words pl-2">25 days holiday plus UK bank holidays</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Private medical insurance</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Company pension, life cover and income protection</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Enhanced maternity and paternity pay</li></ul>To find out more or apply, please get in touch with the team at deverellsmith.

Legal Real Estate Administrator

KEY RESPONSIBILITIESCustomer Service<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Provide excellent customer service to residents, prospective tenants, contractors and visitors</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Organise, promote and conduct resident events to promote community and drive resident engagement within the building</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Share communications via the Marketing Team to keep residents informed and react to changing circumstances</li></ul>Sales<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the implementation of sales strategies with the support of the Property Manager</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support the Property Manager with external stakeholder management such as key universities and language schools</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain a thorough understanding of current competition and market conditions</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure mystery shopping feedback is acted on</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure all enquiries are recorded and responded to in a professional and timely manner</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure move-ins are well-managed and aligned with our customer promise</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Effectively execute the arrears process, conducting conversations and navigating complex accounts</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Keep property management software updated promptly, ensuring data is accurate and handled with care</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support the Property Manager with generating reports on key operational metrics</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support the Finance team with processing key property accounts in line with correct internal guidelines</li></ul>Team Management and Development<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Deputise for the Property Manager in their absence</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support new team members through training, guidance and mentorship</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with interviewing candidates and collating new starter documents</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor the team rota to ensure appropriate cover for the building</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Contribute to a positive team spirit, working in line with company values and encouraging others to do the same</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Encourage and motivate team members to act as true ambassadors of the building and the business</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Role model collaboration with colleagues and key stakeholders across the business</li></ul>Facilities Management &amp; Building Compliance<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Comply with Fire and Health &amp; Safety policies and statutory regulations</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support the Property Manager with the management of the property turnaround process at end of tenancy</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Provide day-to-day assistance with management of reactive maintenance issues and compliance checks</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor planned preventative and reactive maintenance using the facilities management software platform</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Identify and share opportunities for financial savings and efficiencies</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Provide out of hours support when required</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager</li></ul><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" />QUALIFICATIONS &amp; EXPERIENCEEssential<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrates core traits of honesty, integrity and intelligence</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Proven track record of working in a residential building</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrable experience delivering strong results against sales targets</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent customer relationship skills and attention to detail</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Clear and effective communication skills, verbally and in writing</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Intermediate IT skills including Microsoft Office</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong team player with a willingness to support others</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A positive, can-do attitude with a desire to achieve outstanding results</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work independently</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to deal with sensitive information and maintain confidentiality at all times</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work weekends and public holidays in line with the rota</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to provide out of hours support for urgent issues affecting the building or residents</li></ul>

Assistant Property Manager 

<h1>Residents Engagement Coordinator</h1>We are looking for a Residents Engagement Coordinator to support the successful management of residential communities. This is a varied and rewarding role where no two days are the same. You'll work closely with residents, contractors, and colleagues to ensure developments are well maintained, compliant, and provide an excellent living environment.Whether you already have experience in residential property management or are looking to develop your career within the sector, this role offers an excellent opportunity for growth and professional development.<h3>What You'll Be Doing</h3>As the first point of contact for many resident enquiries, you'll play an important role in building positive relationships and ensuring issues are resolved efficiently.Your responsibilities will include:<ul ><li>Building strong relationships with residents and providing a professional, customer-focused service.</li><li>Coordinating repairs, maintenance projects, and contractor visits.</li><li>Conducting regular inspections of residential developments and reporting any issues identified.</li><li>Monitoring ongoing works to ensure they are completed to the required standard.</li><li>Supporting resident meetings and community engagement initiatives.</li><li>Assisting with newsletters, resident communications, and meeting minutes.</li><li>Managing enquiries via telephone and email, ensuring timely responses and updates.</li><li>Maintaining accurate records, documentation, and property management systems.</li><li>Supporting the management of health and safety requirements and statutory compliance obligations.</li><li>Assisting with budgeting processes and general financial administration.</li><li>Working collaboratively with on-site teams, contractors, and stakeholders to deliver excellent service standards.</li></ul><h3>What We're Looking For</h3>You will be someone who enjoys interacting with people, takes pride in delivering outstanding service, and can confidently manage a varied workload.We're particularly interested in candidates who can demonstrate:✔ Excellent communication and relationship-building skills✔ Strong organisational and time-management abilities✔ A proactive and solution-focused approach✔ Attention to detail and accurate record keeping✔ The ability to prioritise multiple tasks and meet deadlines✔ Confidence using Microsoft Office and digital systems✔ A positive attitude and willingness to learn<h3>Experience That Would Be Beneficial</h3>While not essential, the following would be advantageous:<ul ><li>Experience within property management, housing, facilities management, hospitality, customer service, or administration.</li><li>Knowledge of leasehold or residential property environments.</li><li>Awareness of health and safety and compliance requirements.</li><li>Experience coordinating contractors or managing service delivery.</li><li>Interest in obtaining professional property management qualifications.</li></ul>To find out more please contact

Residents Engagement Coordinator

Overall PurposeThe Housekeeper plays a vital role in delivering a welcoming, safe, and comfortable environment for residents, guests, and staff, contributing to the overall quality of the living experience and upholding brand standards. The role ensures that all residential and communal areas are cleaned and maintained to the highest standard of hygiene, cleanliness, and presentation.<hr class="border-border-200 border-t-0.5 my-3 mx-1.5" />Key RelationshipsInternal: The Neighbourhood Manager, site team members, Central Support teams.External: Residents, guests, third party suppliers and contractors<hr class="border-border-200 border-t-0.5 my-3 mx-1.5" />Key Responsibilities &amp; Accountabilities<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Carry out internal and external general cleaning to communal areas of the buildings including apartment cleans as required.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Clean offices and apartments as required to include, but not be limited to, sweeping, hoovering, mopping, dusting and all other general cleaning in all areas of responsibility.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Daily cleaning of front entrances inclusive of light fittings, handrails, pictures and paintwork.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Sweep, mop, clean and polish all lifts inclusive of fixtures and fittings.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Inspect and clean all internal common area windows and surfaces, ledges, doors and skirting.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Inspecting all common areas for lights-out, damage and cleanliness daily, inclusive of stairways, corridors, passageways and car parks.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Daily usage of an industrial vacuum cleaner for hard floor cleaning and carpet hoovering.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Wash walls, woodwork, door panels, windows and partitions, using reach and wash equipment as required.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Clean rugs, carpets, and upholstered furniture using vacuum cleaners and equipment provided.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Other cleaning tasks may be required, including but not limited to scrubbing, waxing and polishing floors.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Use and maintain personal protective equipment provided.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Use only cleaning materials supplied and adhere to COSHH regulations.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Accountable for cleaning equipment and cleaning consumable stock control, maintaining written records and ensuring the required stock of consumables are available.</li></ul>Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.<hr class="border-border-200 border-t-0.5 my-3 mx-1.5" />Qualifications &amp; Experience<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience of working in a residential setting essential</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Customer service experience essential</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to operate commercial cleaning equipment competently and safely</li><li class="font-claude-response-body whitespace-normal break-words pl-2">COSHH Training</li></ul><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" />Key Skills &amp; Competencies<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">High level of attention to detail</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Good communication skills to interact professionally with residents and guests</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Self-motivated to work alone as well as part of a team</li></ul>

Housekeeper

Property Manager | Developer | Chatham, Kent | Up to £30,000Our client is a council-owned developer at the heart of one of the most exciting regeneration stories in the South East transforming the area into a thriving place to live and work. As they bring more of their property management function in house, they're looking for a Property Manager to join their growing team.The RoleReporting to the Head of Property, you'll take ownership of the day-to-day management of a residential rental portfolio. This is a hands-on, varied role covering everything from tenant liaison and rent monitoring to maintenance coordination, defect management, and tenancy administration. You'll be working within a small, collaborative team where your contribution will be visible and valued from day one.Who They're Looking ForYou'll come from a background in property management, lettings, block management, or housing, and bring with you an organised, proactive approach to your work. Just as important as your experience is your personality. They're looking for someone approachable and down to earth, who's comfortable working independently and just gets on with the job.The Package<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Up to £30,000</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hybrid working - 2 days from home</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Flexible working hours</li><li class="font-claude-response-body whitespace-normal break-words pl-2">37-hour week</li><li class="font-claude-response-body whitespace-normal break-words pl-2">27 days holiday + bank holidays</li><li class="font-claude-response-body whitespace-normal break-words pl-2">18% employer pension contribution</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Permanent role </li></ul>

Property Manager

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