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<h3>Our specialist recruitment areas</h3>

<h1>Customer Experience Manager - New Homes</h1>Enfield / North &amp; West London Sites £55,000 - £57,500 + Car Allowance<h3>Experienced in new build aftercare and comfortable managing defects on-site?</h3>This is a hands-on Customer Experience Manager role with an established housebuilder delivering large-scale residential developments across London.You'll take full ownership of the homeowner journey from reservation through to post-completion, ensuring defects are managed effectively and customers receive a high-quality service throughout.<h2>Why Join?</h2><ul><li>Established developer with a strong pipeline of upcoming schemes</li><li>High staff retention within the customer care team</li><li>Supportive team with down-to-earth leadership style</li><li>Opportunity to take ownership of key developments and accelerate your career as the business continues to grow</li></ul> <h2>The reality of this role:</h2>This is not a desk-based customer service role.You will be:<ul><li>Regularly on-site across multiple developments (Enfield, Park Royal, Watford &amp; upcoming schemes)</li><li>Managing defects and contractor performance</li><li>Acting as the main point of contact for homeowners, including escalations</li><li>Coordinating works across multiple stakeholders and trades</li><li>Taking full accountability for the customer experience post-completion</li></ul>Ideal for someone who is organised, resilient, and comfortable being hands-on and visible on-site.<h2>What you'll be doing:</h2><ul><li>Managing the full customer journey from reservation through to the 2-year warranty period</li><li>Conducting pre-completion inspections and home demonstrations</li><li>Overseeing and resolving defects (including complex or historical issues)</li><li>Coordinating contractors and ensuring works are completed on time</li><li>Maintaining strong relationships with homeowners and internal teams</li><li>Driving a proactive, solutions-focused approach to customer care</li></ul><h2>What we're looking for:</h2><ul><li>3+ years' experience in new build customer care / aftercare.</li><li>Strong experience managing defects and contractor performance.</li><li>Confident dealing with challenging situations and escalations.</li><li>Highly organised with the ability to manage multiple plots and priorities.</li><li>Comfortable travelling between sites and being site-based when required.</li><li>Someone looking for a long-term move, not a short-term stop-gap.</li></ul><h2>Process</h2><ul><li>Interviews by last week of April 2026</li><li>Quick decision-making for the right candidate</li><li>Immediate starters or short notice preferred</li></ul><h2>Interested?</h2>If you have solid experience in new build aftercare and are looking for a hands-on role, get in touch to discuss further.

New Homes Customer Experience Manager - Barnet - £55k

Lettings Administrator | East London | Full-Time I'm recruiting on behalf of a leading residential property management client for a Lettings Administrator to join their build-to-rent development in East London. This is a brilliant opportunity for someone who thrives in a fast-paced, customer-facing environment and wants to build a career in residential lettings. What you'll be doing: ✅ Managing lettings enquiries and booking viewings ✅ Processing tenancy applications end-to-end ✅ Preparing tenancy agreements and compliance documentation ✅ Carrying out reference checks and keeping applicants updated ✅ Delivering outstanding customer service to residents and applicants What we're looking for: 🔹 Strong sales and communication skills 🔹 Excellent organisational ability and attention to detail 🔹 Experience with Microsoft Office or property management systems 🔹 A team player who can also work independently 🔹 Flexibility to work weekends and bank holidays 🔹 Experience in the private residential sector is a bonus - as is knowledge of Yardi If you or someone you know would be a great fit, I'd love to hear from you.

Lettings Administrator 

Call Handler | London | Fixed Term Contract We're recruiting on behalf of a prestigious build-to-rent client for a Call Handler to join their award-winning residential development in Wembley Park - one of the UK's most exciting urban neighbourhoods. This is a sales-driven, customer-first role at the front end of the customer journey, perfect for someone who loves working with people and thrives on hitting targets. What you'll be doing: ✅ Answering inbound enquiries and proactively contacting new leads ✅ Qualifying customers and matching them to the right apartment ✅ Booking viewing tours and negotiating to close ✅ Promoting additional services such as parking and storage ✅ Keeping systems accurate and documentation compliant ✅ Supporting leasing open days and resident events What we're looking for: 🔹 Confident communicator with a diverse range of people 🔹 Sales-driven with a strong desire to achieve targets 🔹 Excellent time management and prioritisation skills 🔹 Customer-focused team player who can work under pressure 🔹 IT literate and comfortable learning new systems This is a fantastic opportunity to get into build-to-rent with a market-leading client at one of London's most high-profile developments.

Call Handler

Leasing Associate | Wembley Park, London | Fixed Term Contract We're working on behalf of a leading build-to-rent client to find a Leasing Associate for their flagship development in Wembley Park - one of the UK's largest and most exciting residential communities. If you're passionate about sales, love showing off a great product, and thrive in a fast-paced environment, this could be the role for you. What you'll be doing: ✅ Proactively contacting and qualifying new customer enquiries ✅ Conducting viewing tours and promoting the development ✅ Negotiating and closing lettings within promotional guidelines ✅ Progressing leases end-to-end with operations and admin teams ✅ Selling ancillary services such as parking, storage and lounge hire ✅ Contributing to leasing events and supporting resident community initiatives ✅ Feeding back on customer responses and market rents What we're looking for: 🔹 Strong communicator with a genuine passion for customer service 🔹 Target-driven and hungry to develop 🔹 Excellent organisational and time management skills 🔹 A collaborative team player who can also work independently 🔹 IT literate with the ability to pick up new systems quickly A brilliant step into or up within the build-to-rent sector, working alongside a high-performing team at a flagship London development.

Leasing Associate

Resident Associate | London | Fixed Term Contract We're recruiting on behalf of a leading build-to-rent client for a Resident Associate to join their front-of-house team at their flagship Wembley Park development. This is a varied, people-facing role at the heart of the resident experience - ideal for someone with a background in hospitality, retail, student accommodation or residential property. What you'll be doing: ✅ Supporting residents from move-in through to move-out ✅ Resolving resident issues and managing cases within agreed SLAs ✅ Carrying out daily building inspections and apartment checks ✅ Coordinating contractor and third-party access ✅ Supporting the resident events and social activities programme ✅ Driving ancillary revenue (storage, lounge hire etc.) ✅ Ensuring H&amp;S compliance and statutory checks What we're looking for: 🔹 Strong customer-facing experience - hospitality, retail, student accommodation or BTR ideal 🔹 Excellent communication and interpersonal skills 🔹 IT literate with CRM and Excel experience 🔹 Organised, proactive and comfortable working both in a team and independently 🔹 ARLA/AIRPM qualified is a bonus, but not essential Hours are 37.5 per week, five days across Monday-Sunday, with shift times rotating between 8am and 8pm.

Resident Associate

Job Title: Lettings ConsultantLocation: PeterboroughMonday-Friday 9-5:30pm 1-4 Saturdays Salary: £30-£35K plus bonus About the Role: We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in different sites in Peterborough, you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home.Key Responsibilities:<ul><li>Conduct property viewings and negotiate offers to drive occupancy.</li><li>Gather feedback from prospective tenants to support pricing and marketing strategies.</li><li>Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction.</li><li>Work closely with the Tenancy Progression team to ensure applications are processed efficiently.</li><li>Conduct tenant check-ins and address queries throughout the tenancy process.</li><li>Report lettings performance to the Lettings Manager.</li><li>Identify and report any defects or maintenance issues to the Property Management team.</li><li>Maintain accurate systems and data for all lettings activity.</li><li>Collaborate with third-party agents when required.</li><li>Undertake additional duties as delegated.</li></ul>Skills and Competencies:<ul><li>Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential.</li><li>Exceptional customer service and strong verbal and written communication skills.</li><li>Highly organised with the ability to manage multiple priorities effectively.</li><li>Confident working autonomously, making informed decisions, and initiating action in line with processes.</li><li>Collaborative team player with the ability to inspire and motivate colleagues.</li><li>Strong problem-solving skills and the ability to resolve issues efficiently.</li><li>Professional in presenting and interpreting information accurately.</li><li>High level of confidentiality and integrity.</li><li>Ambition to grow within a fast-scaling organisation with opportunities for career progression.</li></ul>Reporting To: Lettings Manager

Lettings Negotiator 

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