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Customer Relations Executive Location: On-site, West London Salary: £45,000 basic + bonus Contract: Full-time, Tuesday - Saturday About the opportunity A London-focused homebuilder is adding a Customer Relations Executive to its Sales Operations team. You will be based on-site and will be the face of the development, guiding buyers from reservation to legal completion and handover. Day to day, you will own the marketing suite, act as the local expert for walk-in visitors and drive sales progression so that deals reach completion on time. Key responsibilities<ul><li>Act as the main point of contact for the development, keeping the marketing suite in impeccable condition</li><li>Welcome walk-in visitors with expert knowledge of the development and local area</li><li>Progress sales from reservation to completion, proactively chasing solicitors to keep deals moving</li><li>Complete choices spreadsheets and lead formal buyer communication, including pre-completion correspondence and home demonstrations</li><li>Manage CRM records to track interactions and key milestones</li><li>Share build updates through newsletters and personalised communication</li><li>Organise and attend buyer events that deliver a premium experience</li><li>Support show home delivery alongside interior designers and contractors</li></ul> Requirements<ul><li>Sales experience that includes managing your own progression, or a background in sales progression</li><li>A proactive, persistent approach to chasing solicitors and keeping completions on track</li><li>Strong administrative skills and comfort with an admin-heavy role</li><li>A warm, engaging personality and a genuine commitment to exceptional customer service</li><li>Excellent attention to detail with customer information, documents and selections</li><li>Strong time management around critical dates such as legal completions</li><li>A collaborative approach with site, sales and customer service teams</li></ul> We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.

New Homes Customer Relations Executive

<h1>Security Coordinator</h1>Location: Edgware, North London (in office) Salary: £25,000 per annum Working Pattern: Monday-Friday, full-time<h2>The Opportunity</h2>An exciting opportunity has arisen for a Security Coordinator to join a growing security and operations team based in Edgware.This is an ideal opportunity for someone looking to build a career within security operations, incident management and corporate security. You will play an important role in monitoring activity, coordinating responses and ensuring incidents are recorded and communicated effectively.<h2>The Role</h2>As a Security Coordinator, you will support the day-to-day operation of the security team. You will monitor security systems, respond to incidents and ensure relevant information is escalated to the appropriate teams.<h3>Key Responsibilities</h3><ul><li>Monitor security systems, alerts and incoming information.</li><li>Respond to and coordinate security-related incidents.</li><li>Escalate incidents in line with established procedures.</li><li>Maintain accurate incident logs and records.</li><li>Communicate effectively with internal teams, security personnel and external stakeholders.</li><li>Monitor CCTV, access control and other security systems where required.</li><li>Produce incident reports and operational updates.</li><li>Support emergency and business continuity procedures.</li><li>Identify potential risks and ensure they are communicated appropriately.</li><li>Follow company security policies and procedures.</li><li>Provide general operational support to the wider security team.</li></ul><h2>About You</h2>We are looking for someone who is reliable, calm under pressure and highly organised, with a genuine interest in security and operations.You will ideally have:<ul><li>Excellent communication skills, both written and verbal.</li><li>Strong attention to detail.</li><li>The ability to remain calm when dealing with incidents or challenging situations.</li><li>Good IT and administrative skills.</li><li>The ability to prioritise tasks and work effectively in a fast-paced environment.</li><li>A professional and confident approach.</li><li>Previous experience in security, operations, customer service, control room or a similar environment would be advantageous, but is not essential.</li></ul><h2>What's on Offer</h2><ul><li>£25,000 per annum</li><li>Monday-Friday working pattern</li><li>Full-time position based in Edgware</li><li>No weekend working</li><li>Opportunity to develop a career within security operations.</li><li>Training and development opportunities.</li><li>Supportive worki</li></ul>

Security Coordinator

<h1>Community Host</h1>Location: Cambridge Salary: £30,000 per annum Hours: 40 hours per week | Monday-Saturday shift pattern <h2>The Opportunity</h2>Are you a natural people person who takes pride in creating exceptional experiences?We're looking for a Community Host to become the welcoming face of a vibrant residential community in Cambridge. This is a fantastic opportunity for someone with a background in hospitality, residential property, customer service, front of house or a similar people-focused environment who enjoys being at the heart of a busy community.As Community Host, you'll be one of the most visible and important members of the on-site team. You'll be the person residents know they can turn to, the friendly face welcoming new residents into their homes, and the first point of contact for visitors and prospective residents.It's a varied, hands-on role where no two days are the same. You'll combine outstanding customer service with community engagement, front-of-house operations, property support and leasing activity.Most importantly, we're looking for someone who genuinely cares about people and takes ownership. Someone who doesn't simply pass an issue on, but sees it through to a successful resolution.<h2>What You'll Be Doing</h2><h3>Creating an Exceptional Resident Experience</h3><ul><li>Be the first point of contact for residents, visitors, contractors and guests, providing a warm, professional and welcoming experience.</li><li>Manage the front desk, telephone and site inbox, responding to enquiries quickly and effectively.</li><li>Take ownership of resident queries, concerns and complaints, keeping people updated and ensuring issues are resolved.</li><li>Manage visitor and contractor access, keys and fobs in line with site procedures.</li><li>Oversee deliveries and parcel management.</li></ul><h3>Supporting the Resident Journey</h3><ul><li>Help deliver a seamless move-in experience, ensuring homes, keys, access and welcome packs are ready for new residents.</li><li>Make new residents feel genuinely welcomed and confident from day one.</li><li>Support move-outs and help ensure residents leave with a positive final impression.</li></ul><h3>Supporting Leasing &amp; New Residents</h3><ul><li>Be a friendly and knowledgeable first point of contact for prospective residents.</li><li>Respond to enquiries via phone, email and the property management system.</li><li>Arrange and conduct property viewings, creating an engaging experience that reflects the quality of the community.</li><li>Support the leasing process by following up enquiries and viewings promptly.</li><li>Maintain accurate records and ensure resident and prospect information is kept up to date.</li><li>Support Right to Rent checks and relevant documentation in line with company procedures.</li></ul><h3>Building Community</h3><ul><li>Help bring the community to life through events, activities and resident engagement.</li><li>Support the planning, set-up and hosting of community events.</li><li>Encourage residents to get involved and help support resident-led initiatives.</li><li>Manage amenity bookings and ensure shared spaces are presented beautifully and ready for residents to enjoy.</li></ul><h3>Keeping the Community Running Smoothly</h3><ul><li>Carry out regular checks of communal areas, amenities and front-of-house spaces.</li><li>Maintain high standards of presentation, cleanliness and safety.</li><li>Monitor building systems, CCTV and alarms during shifts and escalate issues appropriately.</li><li>Log maintenance issues, liaise with contractors and follow problems through to completion.</li><li>Assist with practical, day-to-day tasks and unexpected issues when required.</li><li>Follow Health &amp; Safety procedures and ensure incidents are recorded correctly.</li><li>Provide clear shift handovers to ensure a consistent experience for residents.</li></ul><h2>What We're Looking For</h2>We're interested in meeting people who are naturally welcoming, highly organised and genuinely passionate about customer experience.You'll ideally have:<ul><li>Previous experience in a customer-facing, front-of-house, hospitality, residential or service-led role.</li><li>Excellent communication skills and the confidence to interact with a wide range of people.</li><li>A highly organised approach and strong attention to detail.</li><li>The ability to manage multiple priorities without losing sight of the customer.</li><li>A proactive, hands-on attitude and the confidence to work independently.</li><li>A strong sense of ownership - you'll be someone who sees things through rather than simply passing them on.</li><li>A genuine interest in hospitality, community and creating great resident experiences.</li><li>Confidence using everyday IT systems, including email, Word, Excel and Outlook.</li><li>Excellent written and spoken English.</li></ul>Experience with property viewings, leasing, sales, events or community programmes would be advantageous, but isn't essential.<h2>Why This Role?</h2>This is more than a traditional front-of-house position.You'll have the opportunity to become a key part of a community, building relationships with residents, helping create memorable experiences and playing a genuine role in how people experience their home.You'll be joining a friendly, down-to-earth team that believes renting should feel easy, welcoming and well looked after. The environment is fast-moving and varied, so it's ideal for someone who enjoys being busy, meeting people and making a visible difference every day.<h2> </h2><h2> </h2><h3> </h3>

Front of House 

New Homes Sales Consultant, Harrow £27,000-£29,000 basic | OTE £52,000-£54,000 | Thursdays and Fridays off | Temp-to-permReady to take your customer service skills into an exciting new industry? We're recruiting a New Homes Sales Consultant to join one of the UK's largest housebuilders in Harrow. This is a fantastic chance to launch your career in new homes and learn from experienced sales professionals.No property experience is needed. If you've worked in luxury retail, as cabin crew, in hospitality or in another customer-facing role, and you love delivering an excellent customer experience, we'd love to hear from you.The role As the face of the development, you'll welcome buyers and guide them through their journey to owning a new home, with full training and support from an experienced team.<ul><li>Welcoming visitors and showing them around the show home and development</li><li>Building strong relationships with buyers and delivering first-class customer service</li><li>Helping customers through reservation and completion, with support from the team</li><li>Keeping CRM records and sales admin accurate</li><li>Maintaining high show home and site presentation standards</li></ul>What we're looking for<ul><li>Confident, engaging communication skills</li><li>Strong customer service experience</li><li>A genuine interest in property and new homes</li><li>Motivation, ambition and a willingness to learn</li><li>A professional, personable approach</li></ul>What's on offer<ul><li>£27,000-£29,000 basic, with an OTE of £52,000-£54,000</li><li>Thursdays and Fridays off</li><li>The chance to work with one of the UK's largest housebuilders</li><li>Training and support from an experienced team</li><li>A temp-to-perm role: start on a weekly rolling contract, so you can try the role and team before committing to a permanent position</li><li>A great foundation for a long-term career in new homes</li></ul>Location: Harrow Start date: ASAPInterested? Apply now or get in touch for a confidential chat about the role.

New Homes Sales Consultant - Wembley

<h1>Shared Ownership Advisor - Monday to Friday</h1><h3>Bracknell | £38,500 | No commission</h3>Love property, but ready to leave the weekend sales grind behind?If you're an Estate Agent, New Homes Sales Consultant or Shared Ownership professional who enjoys working with customers but wants more stability, better hours and less pressure, this could be a great next move.We're looking for an experienced property professional to join a residential developer in Bracknell on a Monday-Friday basis, with only occasional Saturday cover when required.And importantly, there's no commission target.This is much more of an advisory and customer-focused sales role - helping customers understand their options, managing the process and making sure everything progresses smoothly, rather than constantly chasing the next sale.<h3>Why is this role is different?</h3><ul><li>Up to £38,500 basic salary</li><li>Monday-Friday, 9am-5pm</li><li>Saturdays only occasionally when required</li><li>No Sunday working</li><li>No commission structure</li><li>12-month contract with a view to permanent</li><li>Customer-focused rather than target/commission driven</li><li>Use your existing property knowledge without the traditional estate agency lifestyle</li></ul><h3>What you'll actually be doing</h3>This isn't a cold-calling, commission-chasing sales environment.You'll be the key point of contact for customers, helping them through their property journey and making sure everything runs smoothly.You'll:<ul><li>Respond to customer enquiries</li><li>Arrange and conduct property viewings</li><li>Understand customers' requirements and advise them on suitable options</li><li>Manage applications and reservations</li><li>Keep customers updated throughout the process</li><li>Coordinate with solicitors, mortgage brokers and internal teams</li><li>Manage paperwork and documentation</li><li>Progress sales through to exchange and completion</li><li>Keep the sales pipeline and records up to date</li><li>Resolve customer queries and issues</li><li>Provide a high level of service throughout the buying journey</li></ul><h3>Who would suit this?</h3>We're particularly interested in people coming from:Estate Agency If you're a Sales Negotiator who enjoys property but is tired of giving up every Saturday and Sunday, this gives you the opportunity to use your experience in a more structured environment.New Homes If you're currently working on a development and want to move away from weekend-heavy, commission-driven sales, this could be a strong alternative.Shared Ownership / Affordable Housing Your experience explaining housing options, qualifying customers and managing documentation could transfer particularly well.Property Sales / Sales Progression If you enjoy managing transactions and customers rather than constantly chasing new business, we'd like to hear from you.<h3>The ideal candidate</h3>We're looking for someone who is:<ul><li>Experienced in residential property or new homes</li><li>Comfortable dealing directly with customers</li><li>Highly organised and able to manage multiple transactions</li><li>Confident explaining processes and property options</li><li>Strong on administration and attention to detail</li><li>Proactive in progressing sales</li><li>Professional, personable and customer-focused</li><li>Looking for a Monday-Friday role with genuine work-life balance</li></ul><h3>The bottom line</h3>£38,500. Monday-Friday. No commission. No regular weekends.If you're good at property sales but have reached the point where you want a more advisory, customer-focused role with a better lifestyle, this could be the change you're looking for.Get in touch with your CV to find out more.

Shared Ownership Advisor - Monday to Friday

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