Property Manager

Single-Family Build to Rent | Operations

Location: Reading

Monday - Friday 9-5:30pm

About the Role

This is an exciting opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Property Manager, you will be responsible for supporting the delivery of high-quality maintenance services across a portfolio of new build homes, working closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently.

The role is centred on coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. A strong emphasis is placed on cross-functional collaboration - particularly with Tenancy, Lettings, and Finance teams - to deliver a seamless resident experience and operational consistency.

Key Responsibilities

Maintenance Coordination

• Manage reactive and planned maintenance across assigned properties.
• Liaise with field operatives and contractors to ensure timely and high-quality repairs.
• Monitor maintenance requests and ensure resolution within agreed timeframes.

Unit Churn & Void Management

• Coordinate unit turns and void periods to minimise downtime and maximise occupancy.
• Conduct and follow up on pre-move out and void inspections.
• Ensure properties are refreshed and ready for new residents efficiently and to standard.

Cross-Functional Collaboration

• Work closely with Tenancy Managers to align maintenance activity with tenancy timelines.
• Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking.
• Support the Senior Maintenance Lead in delivering joined-up operational strategies.

Supplier & Contractor Liaison

• Coordinate with approved suppliers to deliver maintenance services.
• Monitor contractor performance and escalate issues where necessary.
• Assist in procurement activities and ensure value for money.

Reporting & Data Management

• Maintain accurate property and maintenance records.
• Contribute to reporting on maintenance activity, unit churns, and contractor performance.
• Use data to identify trends and support service improvements.

Please note this list is not exhaustive and responsibilities may evolve over time.

Skills & Competencies

• Experience in residential property management, ideally within a maintenance-focused role.
• Experience in Build to Rent (BTR) or single-family housing operations is desirable.
• Possession of or willingness to work towards an ARLA Qualification is desirable.
• Exceptional organisational and coordination skills.
• Strong customer service skills and excellent verbal and written communication.
• Detail-oriented with a proactive approach to problem-solving.
• Comfortable working in a data-led environment.
• Ability to work autonomously, confidently taking charge and making informed decisions.
• A collaborative team player who can inspire and motivate colleagues.
• Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions.
• A strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling business.