Job Title: Customer Service Advisor - Residential Development

Job Type: Permanent, Full-Time

Salary: Up to £40,000 per annum

Location: London (Fully Site-Based)

Hours: Monday to Friday, 8:00am - 5:00pm

About the Role

We are looking for a confident, customer-focused professional to join an established team at a flagship high-end residential development in London. This is an excellent opportunity for someone who thrives in a premium environment and wants to take genuine ownership of a role within a stable, long-term project.

You will be joining a settled and supportive team, reporting directly to the Senior Customer Service Manager, and playing a key part in delivering an exceptional experience for residents across a growing portfolio.

The Development

This is a substantial residential project running through to 2031, offering real long-term stability. You will initially manage customer service for 250 units, with the portfolio expected to grow to approximately 400 units by the end of the year - a manageable and well-defined scope.

Key Responsibilities

• Managing all aspects of customer service for a portfolio of premium residential units
• Acting as the primary point of contact for residents, handling queries, complaints, and escalations professionally and efficiently
• Taking ownership of the customer journey from handover through to resolution
• Supporting the Senior Customer Service Manager with day-to-day operations, reporting, and process improvements
• Maintaining high standards of communication and service in line with the expectations of a high-end development

What We're Looking For

• Previous customer service experience gained within a residential developer or housing association - this is essential
• Experience working in a high-end or premium residential setting is strongly preferred
• A confident self-starter who is comfortable taking ownership and leading within their role
• Someone who is genuinely content in a specialist position and looking to grow within it, rather than seeking immediate progression into management
• Excellent interpersonal and communication skills, with a calm, solutions-focused approach
• Strong organisational skills and the ability to manage competing priorities effectively

Why This Role?

• Salary up to £40,000
• Stable, long-term project secured through to 2031
• Monday to Friday schedule - no evenings or weekends
• A defined and manageable portfolio, capped at approximately 400 units
• Part of an established, collaborative team

How to Apply

If you have the background and mindset we're describing, we'd love to hear from you. Please apply with your up-to-date CV and a brief cover note outlining your experience in residential customer service.