Front of House and Office Coordinator

Our client are an independent estate agency known for delivering a personalised and high-quality service. They are looking for a Front of House & Office Coordinator to join their team and act as the first point of contact within the office, ensuring a seamless and professional experience for all clients and visitors.

The role

This is a varied, hands-on position combining front-of-house responsibilities with administrative and team support. You'll play a central role in keeping the office running smoothly, supporting the lettings team, and ensuring all interactions reflect the agency's professional and welcoming approach. It's well suited to someone who enjoys working in a fast-paced, people-focused environment and takes pride in being organised and proactive.

Key responsibilities

• Providing a warm and professional welcome to all visitors and handling incoming calls and enquiries
• Managing meeting room bookings and ensuring spaces are prepared for client appointments
• Supporting the team with day-to-day administrative tasks and documentation
• Assisting with property onboarding and maintaining accurate records across internal systems
• Updating databases and ensuring all information is current and well organised
• Monitoring shared inboxes, responding to enquiries, and directing more complex queries appropriately
• Handling incoming and outgoing post, as well as general document management and filing
• Overseeing office supplies, liaising with contractors, and maintaining a tidy, professional environment
• Coordinating general office operations and supporting facilities requirements
• Assisting with team events, meetings, and ad hoc projects as needed

About you

You'll have previous experience in a front-of-house, reception, or administrative role and be confident dealing with people in a professional and friendly manner. Strong organisational skills and attention to detail are essential, along with the ability to manage multiple tasks at once. You'll be proactive, reliable, and comfortable working in a busy environment, with clear communication skills and a collaborative approach.

Why apply

This is a great opportunity to join a boutique estate agency where service and attention to detail are at the heart of everything they do. You'll take on a visible and varied role within a supportive team, with the chance to make a real impact on both client experience and day-to-day operations.