New Build Customer Services Executive - Central London
£40,000 | Permanent | May/June 2026 start

Monday-Friday, 8:30am-5:30pm

We're working on behalf of a high-end residential developer to recruit an experienced Customer Services Executive for a flagship Central London development.

Why this role?

• Work on a high-spec, design-led development
• Join a professional, established team with strong processes
• Stable, long-term role with a respected developer
• Opportunity to take full ownership of your site

This is a hands-on role managing the homeowner journey from exchange through to the end of the 2-year warranty period. You'll be the key point of contact on site, responsible for delivering a professional, well-managed experience in a demanding, client-facing environment.

The role

• Manage homeowner relationships from exchange through to post-completion
• Conduct home demonstrations, inspections, and handovers
• Oversee defects, coordinating contractors to resolution
• Support smooth move-ins and day-one experience
• Maintain accurate records via Salesforce and internal systems

What we're looking for

• Proven experience in customer service within a new homes developer or housing association
• Strong understanding of defects management and handover process
• Confident dealing with high-value clients and managing expectations
• Highly organised, proactive, and comfortable working independently
• Able to take ownership of a portfolio without close supervision

If you have the relevant experience and are looking for a role where you can step in and add value from day one, apply now.