Tenancy Specialist Lettings | West Hampstead

The Opportunity

An independent residential lettings business is looking for a detail oriented and customer-focused Tenancy Specialist to join their growing Lettings team. This is a pivotal role within the business, sitting at the heart of the tenancy journey - from an agreed let all the way through to a successful move in.

If you thrive in a fast-paced environment, take pride in delivering an exceptional service, and have a solid grounding in lettings compliance and tenancy progression, this could be an excellent next step for your career.

The Role

As Tenancy Specialist, you will take ownership of the end-to-end tenancy progression process, ensuring every transaction is handled with efficiency, accuracy, and professionalism. You will work closely with landlords, tenants, and the wider lettings team to deliver a seamless experience for all parties.

Key Responsibilities

Tenancy Application Processing

• Process new tenancy applications from agreed let through to move-in
• Co-ordinate and chase referencing checks, including credit, employment, and landlord references
• Liaise with referencing agencies and review outcomes, advising the team on ability to proceed
• Prepare referencing summaries and recommendations for approval

Compliance & Legal Documentation

• Ensure all mandatory compliance certificates are in place
• Issue statutory notices including the How to Rent guide, deposit information, and energy certificates
• Conduct Right to Rent checks and Sanctions checks for landlords
• Maintain accurate records of all compliance documentation and renewal dates

Tenancy Agreements & Documentation

• Prepare tenancy agreements and associated legal documents
• Co-ordinate execution of agreements by all parties, ensuring all terms are legally compliant
• Arrange inventory reports and check-ins
• Issue resident welcome packs and property handover documentation
• Manage mid-tenancy substitutions

Deposit Management

• Register deposits with approved tenancy deposit schemes within statutory time frames
• Issue prescribed information and deposit protection certificates to tenants
• Maintain accurate deposit records and handle deposit-related queries

Communication & Customer Service

• Keep landlords and tenants well-informed throughout the progression process
• Handle queries professionally and resolve issues efficiently
• Build strong relationships with all parties to ensure a positive move-in experience

Administration & Record Keeping

• Maintain accurate tenancy files and update CRM systems with all relevant information
• Ensure seamless handover to the Asset/Property Management team where applicable
• Track progression timescales and completion rates
• Review software and platforms to ensure the business is using best-in-class tools

What We're Looking For

• Previous experience in a tenancy progression, lettings administration, or similar role
• Strong knowledge of lettings legislation and compliance requirements
• Excellent attention to detail with the ability to manage multiple cases simultaneously
• Clear and confident communicator, both written and verbal
• Proficient with CRM systems and referencing/deposit protection platforms
• Proactive, organised, and committed to delivering an outstanding customer experience

What's On Offer

• Salary of £30,000 - £35,000 depending on experience
• Monday to Friday, office-based role
• 22 days annual leave plus your birthday off
• A supportive and inclusive team culture
• Thorough on boarding, training manuals, and ongoing development opportunities
• A voice that is genuinely valued within the business