The Company

Our client is a well-established and highly respected London and Home Counties house builder with over 60 years of heritage. Operating from their Enfield head office, they have a strong portfolio of active developments across the capital and surrounding regions, with a genuine commitment to building quality homes that are accessible and fairly priced.

Known for their customer centric culture and long-standing reputation for integrity, this is a business that takes pride in doing things properly - from site acquisition and construction through to sales and aftercare. The Sales team operates at pace, and this role sits at the heart of that function.

The Role

This is a pivotal support role within a busy Sales team, responsible for ensuring the smooth and accurate management of sales data, documentation, and reporting - underpinned by a strong secondary function providing PA support to the Sales Director.

The role is circa 70% Sales Administration and 30% PA support. We're looking for someone who has strong experience in a sales admin or data heavy administrative role, is confident working with large datasets and multiple systems, takes real ownership of accuracy, and can work independently to a consistently high standard.

Key Responsibilities

Sales Administration - Primary Focus (c.70%)

• Accurately input and maintain all sales data within the in-house CRM system
• Generate letters, reports, and documentation directly from system data
• Ensure all data is 100% accurate and fully verified before use or distribution
• Maintain plot trackers, pricing schedules, and reservation data across live developments
• Produce weekly and monthly sales reports using Excel
• Process HR-related administration (holiday, sickness, rota) and support team on boarding
• Liaise with site sales teams to collect and verify accurate information
• Identify and resolve discrepancies in data, pricing, and plot status
• Monitor and manage the shared inbox, responding to internal and external enquiries
• Process cancellations and refunds
• Invoice checks and approvals - log and track all financial actions ensuring compliance

PA Support to Sales Director - Secondary Focus (c.30%)

• Manage diary, meetings, and scheduling for the Sales Director
• Prepare reports, presentations, and briefing materials
• Coordinate internal communications on behalf of the Sales Director
• Handle complaints and escalations professionally and efficiently
• Manage document approvals (DocuSign), invoices, and expenses for the sales team

Skills & Experience

Essential

• Demonstrable experience in a Sales Administration or data heavy administrative role
• Confident working with large datasets and multiple systems simultaneously
• Advanced Excel skills with a methodical, accurate approach to data
• Takes genuine ownership of accuracy and able to work independently without close supervision
• Strong organisational skills with the ability to prioritise and manage a varied workload
• Confident communicator, comfortable liaising across multiple departments and teams

Desirable

• Previous experience within house building, new homes, or property sales
• Experience using a CRM or property sales management system
• Experience generating reports and documentation directly from system data

Personal Attributes

• Highly methodical with a detail-driven, process-oriented approach
• Takes genuine ownership and accountability for accuracy
• Proactive, self-sufficient, and able to work independently with confidence
• Calm and reliable under pressure in a fast-paced environment

Package & Benefits

• Salary: £36,000 per annum
• Hours: 9:00-5:30, Monday to Friday (37.5 hours per week, one hour for lunch)
• Holiday: 25 days in year one, rising to 26 days in year two and 27 days in year three, plus bank holidays - please note that three days each year are reserved for the Christmas period
• Hybrid working: Up to 1-2 days working from home per week following successful completion of probation; during the probationary and on boarding period, the expectation is to be in the office full time for training purposes. Please note this is a discretionary arrangement and not a contractual entitlement
• Pension: Enrolled into the company pension scheme from month three
• Private medical: On passing probation (three months), employees are invited to join the company medical scheme, with membership paid for by the employer