Job Title: General Manager

Location: Croydon

Salary: Up to £50K

A leading residential investment and management company is looking for an experienced General Manager to oversee the mobilisation and ongoing operations of New BTR Site in Croydon, This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents.

Key Responsibilities

Mobilisation & Operational Management

• Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing.

• Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness.

• Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance.

• Appoint and manage third-party service providers, ensuring high-quality service delivery.

Resident Experience & Engagement

• Act as the face of the development, fostering a strong sense of community among residents.

• Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection.

• Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction.

• Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal.

Leasing & Occupancy Management

• Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy.

• Manage property listings, portals, and enquiries, ensuring a swift and professional response.

• Oversee the application and move-in process, ensuring compliance with all regulations and policies.

• Monitor lease renewals and retention strategies to optimise occupancy and revenue.

Financial & Compliance Management

• Develop and manage budgets, ensuring all operational costs are controlled effectively.

• Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed.

• Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained.

• Manage risk and regulatory compliance, particularly with fire safety and building regulations.

Team Leadership & Development

• Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support.

• Conduct regular performance reviews, training, and one-to-one meetings to support professional development.

• Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently.

• Assist with recruitment, onboarding, and training of new team members.

About You

The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include:

• A proactive and hands-on approach to management.

• Excellent communication and leadership skills.

• Strong problem-solving abilities with the ability to work under pressure.

• Experience in financial management, budgeting, and cost control.

• A passion for delivering outstanding resident experiences.

This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.