We are seeking a proactive and customer-focused Maintenance Operative to join on-site teams across two BTR schemes in London. Reporting directly to the General Managers, you will be responsible for ensuring an exceptional service is provided to all residents. Responsibilities will include:

• Working with the wider team to ensure schemes are ready for new resident arrivals and apartments are handed over to the required exceptional standards
• Supporting the Facilities Manager in identifying snags and defects and ensuring these are logged correctly per the defect procedure in place
• Responding to and resolving immediate issues such as unblocking drains, changing lightbulbs, and fixing minor plumbing or carpentry problems
• Diagnosing and responding to issues quickly and effectively, providing long-term solutions
• Investigating and assessing all incoming maintenance requests, providing detailed descriptions where external contractors are required
• Carrying out general reactive maintenance tasks including carpentry, basic plumbing, minor electrical works, and painting
• Submitting regular utility meter reads to suppliers as required
• Carrying out scheduled preventative tasks such as weekly fire alarm testing, void flushing, and routine light inspections
• Conducting building patrols to identify any H&S concerns requiring resolution or escalation
• Overseeing the unit turn process, ensuring void apartments are clear of all maintenance, repair, and cleaning issues prior to new resident arrivals
• Maintaining the cleanliness and upkeep of communal facilities
• Ensuring all maintenance activities comply with H&S standards and maintaining relevant records
• Coordinating and overseeing access for external contractors, ensuring works are completed to the required standards
• Assisting the wider on-site team to manage the resident move-in and move-out experience

Skills, Knowledge and Expertise

• Hands-on maintenance experience across a variety of trades (plumbing, carpentry, basic electrics)
• Strong problem-solving skills with the ability to provide practical and long-term solutions
• A team player with excellent communication skills and a customer-first approach
• Organised, proactive, and able to prioritise tasks to minimise downtime
• Commitment to health, safety, and sustainability practices