Operational Excellence Manager

London HQ | Hybrid Working | UK Travel
£50,000 - £55,000 + Bonus + Long-Term Incentive Programme

Are you an operationally minded problem-solver who thrives on improving processes, driving change, and delivering measurable business impact?

This is a rare opportunity to join one of the UK's most exciting and fast-growing Build-to-Rent platforms in a highly visible head office role with exposure to senior leadership, investors, and major operational projects across a national portfolio.

We're looking for an ambitious, analytical, and highly organised Operational Excellence Manager to help shape the future of a rapidly scaling residential platform. This role would suit someone from an operational, compliance, project management, audit, consulting, or analytical background who is ready to step into a broader strategic position with real influence.

The Opportunity

Working closely with the Senior Operations Manager, you will play a key role in improving operational performance across a growing portfolio of Build-to-Rent and co-living assets throughout the UK.

This is far more than a traditional operations role. You'll lead business-critical projects, implement operational change, mobilise new developments, embed best practice, and help drive performance across multiple sites - all while working from a collaborative London HQ environment.

You'll have the opportunity to influence operational strategy, work alongside senior executives, and contribute directly to the growth of a business that is expanding at pace across the UK.

What You'll Be Doing

Delivering Strategic Operational Projects

You'll scope, lead, and deliver projects that improve operational efficiency, resident experience, and commercial performance across the portfolio.

Projects may include:

• Implementing operational changes linked to new legislation

• Launching new resident services and ancillary revenue streams

• Introducing innovative technology solutions and AI-driven operational tools

• Improving systems, workflows, reporting, and operational governance

Mobilising and Onboarding New Sites

You'll support the successful launch and onboarding of new Build-to-Rent and co-living developments, ensuring operational readiness from pre-opening through stabilisation.

This includes:

• Operational setup and implementation

• Team onboarding and process alignment

• Systems implementation and compliance readiness

• Ensuring a seamless resident experience from day one

Driving Continuous Improvement

You'll help create a culture of operational excellence across the business by:

• Conducting audits, inspections, and mystery shops

• Reviewing SOPs and operational standards

• Analysing operational and financial performance data

• Identifying opportunities to improve efficiency, customer experience, and NOI performance

• Partnering with site teams and technology providers to implement change

Supporting Senior Leadership

Acting as the second-in-command to the Senior Operations Manager, you'll gain broad exposure across the business and support:

• Strategy and business planning

• Investor reporting and stakeholder engagement

• Team planning and operational leadership

• Cross-functional projects and decision making

About You

We're looking for someone who combines strong operational thinking with excellent organisational and analytical skills.

You may currently work in:

• Operations

• Project management

• Compliance or audit

• Process improvement

• Consulting

• Property operations

• Residential, BTR or PBSA environments

You'll likely be:

• Highly structured, organised, and detail-oriented

• Process-driven with a passion for improving how things work

• Comfortable analysing operational data and turning insight into action

• Confident managing multiple projects and stakeholders

• Adaptable, resilient, and excited by a fast-paced growth environment

• Technologically confident and interested in operational systems and innovation

Experience within Build-to-Rent, residential living, hospitality, PBSA, or multi-site operations would be advantageous, but strong transferable operational experience will also be considered.

Why Apply?

• High-impact, highly visible role with exposure to executive leadership

• Opportunity to influence operational strategy across a growing national platform

• Fast-paced environment with genuine progression potential

• Involvement in innovation, technology, and operational transformation projects

• Hybrid working model with collaborative London HQ environment

• Competitive salary, discretionary bonus, and LTIP participation

If you're looking for a role where you can combine operational thinking, analytical problem-solving, and project delivery within a modern, growth-focused business, we'd love to hear from you.