Service Charge Manager

Highlights

• A management-level opportunity within one of the UK's most established residential estate management groups
• Oversight of £20m+ in client service charge budgets across a large residential portfolio
• Hybrid working with just one day per week in the office, with location flexibility across five UK cities

About the opportunity

A well-respected and expanding UK estate management group - with over 200 people across its estate management, facilities management and legal divisions - is looking to appoint a Service Charge Manager. Operating from offices in Cambridge, London, Bracknell and Nottingham, with a particular need for Manchester-based leadership, the group manages large residential developments and prides itself on a genuine commitment to excellence and client service.

What makes the role exceptional

This is a senior leadership appointment within the client accounting function. You will take strategic responsibility for service charge accounting across a substantial portfolio, while leading, developing and supporting the wider accounting team. With close collaboration with Estate Managers, external accountants and clients, the role is well-suited to someone who combines technical depth with the ability to build relationships and drive standards across a team.

Key responsibilities

• Lead and manage the service charge accounting function across a significant residential portfolio
• Oversee phased development accounting, void calculations and quarterly reporting
• Ensure accuracy of budgets, billing and end-of-year accounts across the portfolio
• Manage monthly bank reconciliations and financial health monitoring for client estates
• Produce and review quarterly management reports for clients and estate managers
• Support, mentor and develop junior and senior members of the accounts team
• Maintain compliance with company policies and deliver consistently to agreed standards
• Act as escalation point for complex leaseholder and client queries

Requirements

• Proven management experience within a service charge or property accounting environment
• Demonstrable expertise in phased developments, void calculations and quarterly reporting - non-negotiable
• Property sector accounting experience is essential
• Part-qualified or qualified CIMA, ACCA or ACA
• Able to commute to the Manchester office (or other listed locations by agreement)
• Strong leadership, communication and stakeholder management skills
• Proficient in Microsoft Office, particularly Excel
• Experience with Qube software is advantageous

Rewards and benefits

• Hybrid and flexible working arrangements
• Pension scheme
• Study support available
• Holiday purchase scheme and birthday off
• Life assurance and Smart Health platform
• PerkBox employee discounts
• Cycle to Work scheme
• Long service awards, employee referral scheme and regular social events