We're partnering with a leading student accommodation provider to recruit an ambitious and people-focused Assistant General Manager for a large, fast-paced site in Ipswich.

This is an excellent opportunity for someone who thrives in a hands-on environment, and has a passion for delivering exceptional resident experiences. We're looking for a customer focused individual who can support operational performance while helping to maintain a safe, compliant, and well-managed living environment for residents.

The Role

Working closely with the General Manager, you'll play a key role in the day-to-day running of a busy student accommodation site, helping to drive operational excellence, team performance, customer satisfaction, and facilities standards across the building.

This is a varied role combining customer service, team leadership, operational management, and facilities coordination.

You'll be responsible for:

• Overseeing the smooth day-to-day operation of the site, ensuring high presentation and operational standards throughout the building
• Leading and motivating the on-site team to deliver outstanding customer service
• Supporting a proactive, sales-driven culture through resident engagement, events, and on-site initiatives
• Supporting the management of planned and reactive maintenance works across the property
• Coordinating contractors and ensuring all works are completed safely, professionally, and in line with compliance requirements
• Assisting with Health & Safety processes, statutory compliance checks, risk assessments, and site inspections
• Monitoring building issues and working closely with maintenance teams to ensure timely resolution
• Ensuring accurate completion of systems, reporting, and administrative tasks
• Coaching and developing team members through regular feedback and support
• Managing bookings, room allocations, purchase orders, invoices, and aged debt
• Handling resident queries and complaints confidently and professionally
• Supporting delivery against key site KPIs including rebookings, resident satisfaction, PPM completion, compliance targets, and debt control

About You

This role would suit someone who:

• Enjoys working in a busy, customer-facing environment
• Has experience leading or supervising teams
• Brings a commercial mindset and can identify opportunities to improve performance
• Has a strong operational mindset with an interest in facilities or building management
• Stays organised and calm under pressure
• Takes ownership and has a proactive, solutions-focused approach
• Is passionate about delivering a positive resident experience while maintaining high property standards

What You'll Need

• Experience within student accomodation, hospitality, residential, facilities management, leisure, or a similar customer-focused environment
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Confidence dealing with customers face-to-face
• An understanding of Health & Safety and compliance responsibilities within a residential or operational setting
• Health & Safety qualifications or knowledge (IOSH or similar) desirable
• Experience managing maintenance schedules, contractors, or building-related issues desirable

Why Apply?

• Opportunity to join a large student accommodation site with a fast-paced and varied environment
• A role offering exposure to both operational leadership and facilities management
• Supportive environment with genuine long-term progression opportunities
• A business that values initiative, ideas, and strong performance
• Salary: £35,000 + bonus opportunity

Working Hours:
Monday to Friday, 9:00am-5:30pm (with flexibility required during peak student check-in/check-out periods)