Resident Services Coordinator

📍 Manchester
💰 £28,000 + Bonus + Excellent Benefits

Looking to build a long-term career in property management with a company that genuinely invests in people?

We're recruiting for a Resident Services Coordinator to join a growing and highly respected residential property team in Manchester. This is an ideal opportunity for someone with strong customer service or coordination experience who wants to break into the property sector and develop a career within residential management.

You'll be joining a supportive, collaborative environment where training and progression are actively encouraged. Whether you already have some exposure to property or you're looking to transfer your organisational and people skills into a new industry, this role offers a fantastic platform to grow.

The Opportunity

This is a varied and people-focused role where no two days are the same. Acting as a key point of contact for residents, you'll help deliver a seamless customer experience while gaining valuable exposure to compliance, lettings coordination, resident engagement, and operational property management.

You'll work closely with experienced property professionals and gain hands-on experience across residential operations - making this an excellent stepping stone into a wider career in property management.

What You'll Be Doing

• Managing resident enquiries via phone and email
• Coordinating resident move-outs and deposit return processes
• Supporting compliance administration including Right to Rent checks
• Assisting with inspections, appointments, and contractor coordination
• Maintaining accurate records and CRM systems
• Supporting resident communication and service delivery
• Occasionally visiting residential developments to support on-site operations and resident relationships
• Working alongside experienced Resident Services Managers and wider operational teams

What We're Looking For

We'd love to hear from candidates who are:

• Highly organised with strong attention to detail
• Confident communicators with a professional telephone manner
• Customer-focused and naturally approachable
• Able to manage multiple tasks in a fast-paced environment
• Proactive, reliable, and keen to learn
• Interested in developing a career within property, housing, or residential management

Previous experience in customer service, administration, coordination, hospitality, lettings, or property would be beneficial - but full training will be provided.

What's In It For You?

• Clear career development opportunities within property management
• Ongoing training and support
• Friendly and collaborative team culture
• 27 days holiday + birthday off
• Private healthcare
• Life insurance
• Pension scheme
• Annual discretionary bonus
• Salary sacrifice schemes including Electric Car and Cycle to Work

If you're looking for a role where you can develop valuable industry experience, build a career path, and be part of a growing residential property environment, we'd love to hear from you.