What you'll be doing

• Handling a high volume of lettings enquiries by phone, email and in person - converting leads into viewings and viewings into lets
• Conducting property viewings and representing the brand to prospective tenants
• Processing resident applications end-to-end: referencing, credit checks, ID verification, and tenancy setup
• Managing deposit protection registrations and releases with precision
• Preparing and coordinating check-in/check-out reports and supporting move-in and move-out processes
• Chasing and recording rent collection; monitoring arrears and flagging bad debt
• Maintaining accurate records across Yardi (or equivalent PMS) and producing operational reports
• Keeping listing platforms up to date - Rightmove, Zoopla, On the Market and others
• Supporting market surveys, competitor analysis and open house events
• Assisting with scheduled flat inspections, H&S compliance checks and reactive maintenance coordination
• Being the go-to point of contact for resident queries - resolving issues within 24 hours wherever possible

What we're looking for

• At least 1 year's experience in residential lettings, student accommodation, hospitality or a similar environment
• Outstanding attention to detail - you spot the error before it becomes a problem
• A genuine love of talking to people; you're confident, warm and professional whether face to face, on the phone or in writing
• Strong administrative ability - you can manage multiple processes simultaneously without dropping the ball
• Comfortable with property management software and MS Office; Yardi experience is a bonus
• Commercially aware with a results-driven mindset - you understand what occupancy and retention mean for the business
• Flexible and available to work weekends and public holidays
• ARLA membership is desirable but not essential

The kind of person who'll thrive here

You take pride in doing things properly. You follow through. You don't wait to be told - you see what needs doing and you do it. You can hold a great conversation with a nervous first-time renter and then sit down and process their application without missing a field. Detail and people skills, in equal measure.