Overall Purpose

The Housekeeper plays a vital role in delivering a welcoming, safe, and comfortable environment for residents, guests, and staff, contributing to the overall quality of the living experience and upholding brand standards. The role ensures that all residential and communal areas are cleaned and maintained to the highest standard of hygiene, cleanliness, and presentation.

Key Relationships

Internal: The Neighbourhood Manager, site team members, Central Support teams.

External: Residents, guests, third party suppliers and contractors

Key Responsibilities & Accountabilities

• Carry out internal and external general cleaning to communal areas of the buildings including apartment cleans as required.
• Clean offices and apartments as required to include, but not be limited to, sweeping, hoovering, mopping, dusting and all other general cleaning in all areas of responsibility.
• Daily cleaning of front entrances inclusive of light fittings, handrails, pictures and paintwork.
• Sweep, mop, clean and polish all lifts inclusive of fixtures and fittings.
• Inspect and clean all internal common area windows and surfaces, ledges, doors and skirting.
• Inspecting all common areas for lights-out, damage and cleanliness daily, inclusive of stairways, corridors, passageways and car parks.
• Daily usage of an industrial vacuum cleaner for hard floor cleaning and carpet hoovering.
• Wash walls, woodwork, door panels, windows and partitions, using reach and wash equipment as required.
• Clean rugs, carpets, and upholstered furniture using vacuum cleaners and equipment provided.
• Other cleaning tasks may be required, including but not limited to scrubbing, waxing and polishing floors.
• Use and maintain personal protective equipment provided.
• Use only cleaning materials supplied and adhere to COSHH regulations.
• Accountable for cleaning equipment and cleaning consumable stock control, maintaining written records and ensuring the required stock of consumables are available.

Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

Qualifications & Experience

• Experience of working in a residential setting essential
• Customer service experience essential
• Ability to operate commercial cleaning equipment competently and safely
• COSHH Training

Key Skills & Competencies

• High level of attention to detail
• Good communication skills to interact professionally with residents and guests
• Self-motivated to work alone as well as part of a team