Residents Engagement Coordinator

We are looking for a Residents Engagement Coordinator to support the successful management of residential communities. This is a varied and rewarding role where no two days are the same. You'll work closely with residents, contractors, and colleagues to ensure developments are well maintained, compliant, and provide an excellent living environment.

Whether you already have experience in residential property management or are looking to develop your career within the sector, this role offers an excellent opportunity for growth and professional development.

What You'll Be Doing

As the first point of contact for many resident enquiries, you'll play an important role in building positive relationships and ensuring issues are resolved efficiently.

Your responsibilities will include:

• Building strong relationships with residents and providing a professional, customer-focused service.
• Coordinating repairs, maintenance projects, and contractor visits.
• Conducting regular inspections of residential developments and reporting any issues identified.
• Monitoring ongoing works to ensure they are completed to the required standard.
• Supporting resident meetings and community engagement initiatives.
• Assisting with newsletters, resident communications, and meeting minutes.
• Managing enquiries via telephone and email, ensuring timely responses and updates.
• Maintaining accurate records, documentation, and property management systems.
• Supporting the management of health and safety requirements and statutory compliance obligations.
• Assisting with budgeting processes and general financial administration.
• Working collaboratively with on-site teams, contractors, and stakeholders to deliver excellent service standards.

What We're Looking For

You will be someone who enjoys interacting with people, takes pride in delivering outstanding service, and can confidently manage a varied workload.

We're particularly interested in candidates who can demonstrate:

✔ Excellent communication and relationship-building skills

✔ Strong organisational and time-management abilities

✔ A proactive and solution-focused approach

✔ Attention to detail and accurate record keeping

✔ The ability to prioritise multiple tasks and meet deadlines

✔ Confidence using Microsoft Office and digital systems

✔ A positive attitude and willingness to learn

Experience That Would Be Beneficial

While not essential, the following would be advantageous:

• Experience within property management, housing, facilities management, hospitality, customer service, or administration.
• Knowledge of leasehold or residential property environments.
• Awareness of health and safety and compliance requirements.
• Experience coordinating contractors or managing service delivery.
• Interest in obtaining professional property management qualifications.

To find out more please contact