Resident Services & Admin Assistant

About the Role You'll be the face of our community, delivering outstanding front-of-house service while supporting lettings, events, and day-to-day operations.

Key Responsibilities

Community & Member Experience

• Lead front-of-house and telephone support, handling daily member queries with a high standard of service
• Build and maintain strong member relationships, actively seeking feedback to continuously improve
• Engage members across online platforms and social media, and assist with promoting events and initiatives
• Support event set-up and clear-down alongside the Events Coordinator

Lettings & Administration

• Assist with the full lettings journey, from enquiry through to booking, maintaining a healthy pipeline
• Conduct best-in-class viewings and confidently present all products, services, and pricing
• Prepare and process membership agreements, manage correspondence, and maintain accurate records
• Liaise with contractors and ensure all visitor sign-in procedures are followed

Financial Support

• Support financial reporting, price analysis, and credit control monitoring
• Follow financial controls and use internal booking/finance systems accurately
• Flag any account issues to the management team promptly

What We're Looking For A proactive, people-first professional with strong communication skills, an eye for detail, and a passion for delivering exceptional member experiences.