RESIDENT SERVICES HOST

Full-Time · On-Site · South West London

🕗 Shifts: 8am - 8pm

ABOUT THE ROLE

KEY RESPONSIBILITIES

Greet and assist residents, prospective tenants, and visitors with a professional, friendly manner

Support the leasing process -conducting viewings, handling enquiries, and preparing tenancy documentation

Manage resident queries, maintenance requests, and service issues promptly and professionally

Handle general administrative duties including correspondence, record-keeping, and reporting

Cover extended shift hours (8am-8pm), ensuring consistent service across the full day

Foster a positive community environment and build strong relationships with residents

WHAT WE'RE LOOKING FOR

Experience in leasing or lettings, ideally within a residential setting

Strong customer service and interpersonal skills - you genuinely enjoy helping peopleSolid administrative background with good attention to detail

Flexible and reliable - comfortable working extended shifts in a fast-paced environment

A collaborative team player who thrives as part of a close-knit on-site team

⭐ Bonus:Experience in social media, content creation, or community marketing is a real plus - we'd love someone who can help bring our community to life online too