About the Role

This is an exciting opportunity to join our operational management team as a Facilities Manager.

The Facilities Manager is a pivotal role in ensuring that our buildings operate successfully, with a direct impact on the resident journey. You will oversee technical and mechanical work, ensuring that apartments, grounds, amenities, and communal areas meet high standards of safety, appearance, and overall functionality.

As a Facilities Manager, you will lead and manage the maintenance team, delegating and supervising their work, ensuring that all statutory obligations are met, and that preventative maintenance and remedial works are completed in line with requirements.

What You'll Be Doing

• Lead the maintenance team as a Facilities Manager, delegating and supervising daily operations.
• Oversee inspections, repairs, and general upkeep of apartments and communal areas.
• Ensure statutory obligations and compliance requirements are met.
• Manage planned preventative maintenance (PPMs) and remedial works.
• Oversee all resident-reported maintenance, ensuring timely and high-quality resolution.
• Maintain accurate records and documentation of maintenance activity.
• Deliver exceptional customer service to residents and create a safe, well-maintained environment.

About You

• Proven experience in a facilities or maintenance management role.
• Strong customer service skills in a resident-facing environment.
• Excellent written and spoken English.
• Strong IT skills including MS Word, Excel, and Outlook (training provided).
• Excellent relationship-building skills with both residents and team members.
• Organised, efficient, and an excellent communicator.
• Professional, approachable, and able to lead with integrity.
• A proactive and collaborative team player.

Benefits

As a Facilities Manager, you'll enjoy:

• Company pension scheme
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Health cash plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• Discount on company accommodation stays