General Manager (Temporary) - Glasgow
Location: Glasgow

Contract Type: Temporary

About the Role
As General Manager, you'll lead the on-site team and ensure a vibrant community within the building. You'll build and maintain the building's reputation, drive revenue to meet or exceed targets, and manage costs within budget. You'll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

Key Responsibilities

People Management
Recruit, train, and motivate the on-site team.
Conduct annual appraisals and regular 1-2-1s.
Ensure adherence to processes and achievement of SLAs/KPIs.

Community Engagement & Satisfaction
Deliver top-tier service to enhance member satisfaction and retention.
Develop action plans based on customer satisfaction surveys.
Engage with local charities and encourage resident participation.
Manage the community app with events and information.

Marketing & Lettings
Contribute to marketing strategies to maximise returns. Meet income and leasing targets, minimising void periods.
Stay updated on local market and competitor services.
Oversee content for the members portal and social media channels.

Planning & Daily Management
Plan and schedule work streams effectively.
Provide clear instructions and promote team communication.

Financial & Reporting
Lead budget setting processes and manage development budgets.
Identify opportunities for additional income and cost efficiencies.
Produce regular asset performance reports with clear strategies.

Building Operations
Ensure efficient operations and service delivery on site.
Monitor maintenance activities and quality control.
Manage service failures and contractor performance.

Health & Safety Compliance
Oversee H&S and statutory compliance on site.
Manage supplier and contractor compliance with H&S requirements.
Handle risk assessments, accident reporting, and emergency preparedness.

Qualifications & Experience
ARLA or IRPM qualification desirable.
Experience in residential property or hospitality sectors.
Knowledge of English statutory letting requirements.
Strong management skills and experience working to budgets and targets.

Personal Requirements
Positive, professional, and customer-focused with strong relationship-building skills. Proactive, resilient, and adaptable with excellent problem-solving abilities.
Strong communication skills and ability to influence decisions.
Ability to remain calm under pressure and manage time effectively.
Willingness to work flexible hours, including weekends and bank holidays.