🚨 General Manager Wanted - Immediate Start-London

We're recruiting for a General Manager to lead the on-site team at a well-known residential building, with a focus on outstanding customer service and operational standards.

This is a fantastic opportunity for someone who thrives on building genuine community, driving high member satisfaction, and leading a team to deliver consistently excellent service.

About the Role
As General Manager, you'll lead the on-site team and ensure a vibrant community within the building. You'll build and maintain the building's reputation, drive performance to meet or exceed targets, and manage costs within budget - all while ensuring the highest standards of service, responsiveness, and community spirit, and full compliance with Health & Safety legislation.

Key Responsibilities
People Management: Recruit, train, and motivate the on-site team.
Conduct annual appraisals and regular 1-2-1s.
Ensure adherence to processes and achievement of SLAs/KPIs.

Community Engagement & Satisfaction: Deliver top-tier service to enhance member satisfaction and retention.
Develop action plans based on customer satisfaction surveys.
Engage with local charities and encourage resident participation.
Manage the community app with events and information.

Marketing & Communications: Contribute to strategies that maximise engagement and returns. Stay updated on the local market and competitor services.
Oversee content for the members' portal and social media channels.

Planning & Daily Management: Plan and schedule work streams effectively.
Provide clear instructions and promote strong team communication.

Financial & Reporting: Lead budget setting processes and manage development budgets. Identify opportunities for additional income and cost efficiencies.
Produce regular asset performance reports with clear strategies.

Building Operations: Ensure efficient operations and service delivery on site.
Monitor maintenance activities and quality control.
Manage service failures and contractor performance.

Health & Safety Compliance: Oversee H&S and statutory compliance on site.
Manage supplier and contractor compliance with H&S requirements.
Handle risk assessments, accident reporting, and emergency preparedness.

Qualifications & Experience
ARLA or IRPM qualification desirable
Experience in residential property or hospitality sectors
Strong management skills, with experience working to budgets and targets

Personal Requirements
Positive, professional, and customer-focused with strong relationship-building skills
Proactive, resilient, and adaptable with excellent problem-solving abilities
Strong communication skills and ability to influence decisions
Calm under pressure, with excellent time management
Willingness to work flexible hours, including weekends and bank holidays