About the role

This is an exciting opportunity to support the mobilisation of an initial portfolio of BTR communities launching in 2026/27. Working as a Roving Resident Services Associate, you will support on-site leasing teams during lease-up, playing a key role in driving leasing performance while delivering exceptional resident experiences across multiple locations.

Key responsibilities

• Provide leasing support across multiple communities, assisting on-site teams to fulfil leasing goals
• Support the execution of leasing strategies across a growing BTR portfolio
• Collaborate with on-site teams to drive operational and leasing performance
• Conduct property tours with prospective residents across a number of London locations
• Assist with leasing negotiation and administration
• Build and maintain strong relationships with prospective and existing residents, responding to enquiries promptly
• Act as a flexible resource, supporting where demand is highest to maintain leasing momentum
• Deliver a seamless, brand-aligned experience across all communities
• Work collaboratively with centralised leasing and marketing teams on listings and promotional collateral
• Monitor competitor activity and report findings to support competitive positioning
• Contribute to team meetings on leasing strategy and market trends

This role covers sites across North and South London and the South East. Flexible travel between locations is required.

What you'll bring

• A love of variety, adaptability, and problem-solving across different environments
• A sales-driven mindset with a strong focus on customer service and collaboration
• Relentlessly customer-focused with an ability to build trust and loyalty at every interaction
• A natural communicator, confident and adaptable across all types of people and situations
• Organised and proactive, comfortable managing multiple priorities in a busy environment
• Team-oriented, with the ability to take ownership and accountability when needed

What's on offer

• 25 days annual leave, increasing with service
• Private Medical Insurance
• Online discount platform
• Volunteer day
• Private pension plan
• Group life assurance