Compliance Coordinator

Working Hours: 09:00-17:30

Salary: £35K-£40K Plus Bonus

Location: Reading

Overview

An excellent opportunity has arisen for a Compliance Coordinator to join a growing residential property business operating within the Build to Rent (BTR) and Private Rented Sector (PRS).

This role will play a key part in ensuring the business meets all statutory, regulatory and internal compliance requirements across its residential portfolio. Working closely with the Compliance Manager and operational teams, you'll help maintain robust compliance processes, support audits, monitor performance and contribute to the continuous improvement of policies and procedures.

This position would suit someone with previous compliance or property administration experience who is looking to develop their career within a growing and fast-paced organisation.

Key Responsibilities

Compliance & Auditing

• Conduct internal audits across operational processes to ensure compliance with company policies and regulatory requirements.
• Identify compliance risks, process gaps and opportunities for improvement.
• Support the implementation of corrective actions and monitor progress against audit findings.

Complaints Management

• Oversee the formal complaints process, ensuring complaints are acknowledged and resolved within agreed timescales.
• Maintain accurate complaint records and produce reports on trends and outcomes.
• Support continuous improvements to customer service and complaint handling procedures.

Compliance Monitoring & Reporting

• Collect, analyse and report on operational compliance and performance KPIs.
• Produce regular reports for senior management to support compliance oversight.
• Maintain compliance registers, trackers and associated documentation.

Policies & Procedures

• Assist with the development, review and maintenance of company policies and procedures.
• Ensure documentation remains aligned with current legislation and industry best practice.
• Support ongoing improvements to compliance frameworks as the business continues to grow.

Data Protection & Governance

• Support compliance with UK GDPR and the Data Protection Act.
• Assist with records management and data governance processes.
• Promote best practice in data handling across the business.

Stakeholder Management

• Build strong working relationships with colleagues across multiple departments.
• Liaise with contractors, external partners and regulatory bodies where required.
• Provide guidance and support on compliance-related matters.

Project & Administrative Support

• Support compliance projects and business initiatives.
• Provide day-to-day administrative support to the Compliance Manager.
• Assist with additional operational and compliance-related tasks as required.

About You

You'll be highly organised, analytical and detail-oriented, with previous experience working within compliance, property or another regulated environment. You will enjoy improving processes, working collaboratively and ensuring high standards are maintained.

Essential Skills & Experience

• Previous experience within compliance, operations or administration, ideally within residential property, real estate or another regulated industry.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Analytical mindset with the ability to identify trends and resolve issues.
• Ability to work independently as well as part of a wider team.
• Proficient in Microsoft Office, particularly Excel and Word.

Desirable

• Knowledge of UK residential property compliance, including gas safety, fire safety and electrical compliance.
• Understanding of complaints handling procedures within the property sector.
• Familiarity with UK GDPR and the Data Protection Act.
• Experience supporting internal audits or compliance monitoring.
• Awareness of current legislation affecting the Private Rented Sector.
• Institute of Residential Property Management (IRPM) qualification or working towards one.

Personal Attributes

• Proactive with a solutions-focused approach.
• Strong attention to detail and commitment to accuracy.
• Professional, trustworthy and able to handle confidential information.
• Confident in challenging existing processes to drive continuous improvement.
• Adaptable and resilient within a fast-paced environment.
• Eager to learn and develop within a growing organisation.