Lettings Administrator - Build to Rent

Manchester

We're partnering with an established Build to Rent operator to recruit a Lettings Administrator for one of their thriving residential communities in Manchester.

This is an excellent opportunity for someone with a background in lettings, property, or customer service who enjoys delivering a first-class resident experience while supporting the full lettings process. You'll play a key role in creating a welcoming community, driving occupancy, and ensuring a seamless journey for residents from their first enquiry through to move-in and beyond.

The Role

As Lettings Administrator, you'll be responsible for supporting the day-to-day lettings operation, delivering exceptional customer service, and helping to create a vibrant resident community.

Key responsibilities include:

• Managing enquiries and conducting property viewings, converting prospective residents into successful lettings.
• Coordinating the resident application process, including referencing, tenancy administration, and onboarding.
• Providing an outstanding customer experience throughout the resident journey, building strong relationships and resolving queries efficiently.
• Assisting with resident engagement initiatives, including organising community events and activities.
• Keeping property listings accurate and up to date across portals such as Rightmove, Zoopla, and other marketing platforms.
• Supporting the wider on-site team with inspections, property standards, compliance, and general administrative duties.
• Working collaboratively to ensure occupancy targets and service standards are consistently achieved.

About You

We're looking for someone who is customer-focused, organised, and passionate about delivering an exceptional resident experience.

You'll ideally have:

• Previous experience within lettings, residential property, Build to Rent, or another customer-facing environment.
• Strong sales and customer service skills with the confidence to build rapport and convert enquiries into lettings.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, both written and verbal.
• A proactive, positive attitude with a genuine commitment to going above and beyond for residents and colleagues.

An ARLA qualification and experience using Yardi would be advantageous but are by no means essential, as full training can be provided.

If you're looking to join a growing Build to Rent operator where resident experience is at the heart of everything they do, we'd love to hear from you.