The Section 13 Manager is responsible for administering the full end-to-end Section 13 rent-increase process across our Build-to-Rent (BTR) portfolio. This includes issuing statutory notices, coordinating evidence-based rent proposals, supporting resident negotiations, managing escalations to the First-tier Tribunal (FTT), and ensuring all compliance, communication, and system-update requirements are met.

Job Requirements

Administrate the Section 13 Process

• Manage the administration of the Section 13 rent-increase process from notice preparation through to completion.
• Ensure notices meet statutory requirements and are served within defined internal timelines.
• Track and manage all deadlines to avoid delays in uplift or revenue loss.
• Coordinate all supporting documentation, system updates, and workflow steps.

Market Evidence & Rent Justification

• Compile and analyse rental comparables and market data to justify proposed increases.
• Ensure all rent proposals meet market-rent requirements.
• Collaborate with pricing, leasing, and asset strategy teams.

Resident Negotiation & Communication

• Act as the primary contact for residents.
• Conduct structured negotiation conversations.
• Document all outcomes and ensure written agreements are recorded.

First-tier Tribunal Case Preparation & Representation

• Prepare evidence bundles, timelines, and documentation for FTT challenges.
• Represent the landlord professionally at hearings.

Governance, Reporting & Compliance

• Maintain a complete register of notices, negotiations, outcomes, and cases.
• Ensure compliance with statutory obligations and internal policies.
• Produce regular reports on performance, risks, and efficiency.

Cross-Functional Collaboration

• Work closely with Leasing, Operations, Finance, Systems, and Resident Services teams.
• Provide training and guidance.

General Responsibilities

• Act at all times in line with the Company Values, integrating these into all work practices.
• Participate in team, departmental and corporate project and planning processes as required.
• Observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
• Act as an ambassador for the Company in your conduct during working hours and in all contact with customers and third parties connected with the Company's business.
• Support the Marketing Team to implement engaging community building events for residents.
• Undertake any other duties as are reasonably requested from time to time.

Person Specification

Essential

• Understanding of tenancy legislation.
• Strong administrative capability.
• Excellent communication and negotiation skills.
• High accuracy and attention to detail.

Desirable

• Experience in BTR/PRS/property management.
• Familiarity with tribunal processes.
• Strong systems literacy.