Maintenance Supervisor

Location: Canary Wharf
Salary: £41,200 + Bonus
Hours: 37.5 hours per week | 5 days out of 7 (including weekends and bank holidays on a rota basis)

About the Company

Our client is a leading owner and operator of premium residential communities across Central London. They are recognised for delivering exceptional customer experiences, high-quality accommodation and industry-leading operational standards.

With an expanding portfolio and significant investment in new developments, this is an exciting opportunity to join a growing business that values innovation, sustainability and career development.

The Role

We are seeking an experienced Maintenance Supervisor to support the day-to-day maintenance operations of a large residential community.

This is a hands-on leadership role where you will oversee maintenance activities, support a team of Maintenance Operatives and work closely with the Maintenance Manager to ensure the building is safe, compliant and maintained to an exceptional standard.

You'll play a key role in delivering an outstanding resident experience by ensuring maintenance issues are resolved efficiently while maintaining excellent health and safety and compliance standards.

Key Responsibilities

Maintenance Operations

• Support the daily operation of the maintenance department across the development.
• Allocate and prioritise Planned Preventative Maintenance (PPM), reactive maintenance and lifecycle works.
• Ensure apartments, communal areas and building infrastructure are maintained to the highest standard.
• Support apartment turnaround programmes to ensure homes are ready for occupation.
• Assist the Maintenance Manager and provide leadership during periods of absence.

Team Leadership

• Supervise, support and motivate a team of Maintenance Operatives.
• Allocate workloads and monitor performance to ensure high standards are consistently achieved.
• Provide coaching, guidance and on-the-job training to develop team capability.
• Promote a positive, proactive and customer-focused culture.

Compliance & Health & Safety

• Support statutory compliance across the development.
• Assist with Risk Assessments and Method Statements (RAMS).
• Support Legionella management and other compliance programmes.
• Ensure maintenance records are accurately maintained using CAFM systems.
• Assist with internal and external audits and ensure remedial actions are completed.
• Monitor contractor performance and ensure works are carried out safely and in accordance with company standards.

Resident & Contractor Management

• Build strong relationships with residents, contractors and internal teams.
• Respond promptly to maintenance queries and ensure excellent customer service is delivered.
• Work collaboratively with operational and front-of-house teams to create a seamless resident experience.
• Drive continuous improvements in service delivery and resident satisfaction.

About You

To be successful, you'll have:

• Previous experience supervising a maintenance team within a residential, hospitality or facilities management environment.
• Strong knowledge of planned and reactive building maintenance.
• Experience managing contractors and statutory compliance.
• Good understanding of Health & Safety legislation and maintenance best practice.
• Experience using CAFM or similar maintenance management systems.
• Excellent organisational, communication and leadership skills.
• A proactive, hands-on approach with the ability to prioritise a busy workload.

Ideal Experience

Candidates with experience in the following sectors are highly desirable:

• Purpose-Built Student Accommodation (PBSA)
• Build-to-Rent (BTR)
• Co-living
• High-rise residential developments
• Large-scale residential or mixed-use developments

We would also welcome applications from candidates working within hotels, facilities management, residential property management or similar customer-focused environments with responsibility for maintaining large, occupied buildings.

Benefits

• Competitive salary
• 10% discretionary annual bonus
• 28 days annual leave plus a volunteering day
• Enhanced pension contribution
• Health Cash Plan
• Life Assurance
• Employee Assistance Programme
• Training and career development opportunities
• Retail discounts
• Discounted gym membership
• Cycle to Work Scheme
• Travel Loan
• Enhanced family leave
• Long service awards
• Uniform provided

Apply

This is an excellent opportunity to join a market-leading residential operator offering genuine career progression, a supportive team environment and the opportunity to work within some of London's most impressive residential developments.

Candidates with experience in PBSA, Build-to-Rent, Co-living or high-rise residential environments will be particularly well suited to this opportunity.