We are recruiting for an experienced Customer Service Advisor to join a large, high-profile purpose-built student accommodation site in Birmingham.

This is a full-time, customer-facing role suited to someone who enjoys being actively involved on site, is comfortable getting stuck in, and takes real ownership of the resident experience. You'll be a visible, hands-on presence across the building, not just behind the desk.

It is a varied front-of-house position combining customer service, administration, sales support and active site engagement within a busy residential environment.

About the Role

Key responsibilities include:

• Providing a professional front-of-house reception service
• Welcoming and assisting residents, visitors, partners and contractors
• Being an active on-site presence, engaging with residents throughout the building
• Handling day-to-day resident enquiries, requests and issues, ensuring timely resolution
• Assisting with viewings, promoting services and products, and supporting occupancy and sales targets
• Managing parcel deliveries and general reception administration
• Completing incident logs and other administrative tasks accurately
• Identifying hazards, resolving risks and responding appropriately to alarm activations
• Dealing with incidents as they arise and liaising with emergency services where required
• Carrying out room inspections, welfare checks and door knocks as required
• Supporting compliance, health & safety and operational checks across the site
• Ensuring reception areas, communal lounges, lift lobbies and hallways are kept clean, tidy and presentable
• Working closely with site management, maintenance and operational teams
• Taking a flexible, proactive and hands-on approach to ad-hoc tasks in a live residential environment
• With training and support, conducting show suite viewings when required

Please note: due to the nature of student accommodation, this role involves a wide range of ad-hoc tasks throughout the year and the responsibilities listed are not exhaustive.

About You

• Experience in a customer-facing, hospitality, residential or front-of-house role
• Comfortable working both at reception and out on site
• Confident, calm and professional in a fast-paced, people-focused environment
• Strong written and verbal communication skills
• Well presented, articulate and able to represent the brand on-site
• A passion for people and exceeding customer expectations
• Proactive, organised and willing to get involved wherever needed
• Good computer literacy and strong attention to detail
• A team player with an empathetic and understanding approach

What's on Offer

• Full-time, permanent role (Monday-Friday: 9am-5.30pm)
• Weekends will be required over September
• Opportunity to work on a large, flagship student accommodation scheme
• Collaborative, professional team environment
• A hands-on role with real responsibility and visibility on site
• Salary: £25,748 + bonus opportunity