Lettings Manager

Location: London
Salary: Up to £45,000 + Discretionary Bonus

The Opportunity

I'm currently working with a well-established residential property business looking to appoint an experienced Lettings Manager to oversee the full tenancy lifecycle across a high-quality portfolio.

This is an excellent opportunity for someone with a strong background in lettings and property management who enjoys building lasting tenant relationships while ensuring properties are managed efficiently, compliantly, and to a high standard.

Key Responsibilities

Pre-Tenancy

• Manage property listings across marketing platforms and lettings portals.

• Respond to enquiries via telephone, email, online platforms, and in person.

• Arrange and conduct property viewings.

• Negotiate tenancy offers within agreed commercial parameters.

• Progress tenancies from offer through to completion.

• Carry out referencing and Right to Rent checks.

• Prepare tenancy documentation and agreements.

• Collect and register tenancy deposits.

• Issue welcome packs and all pre-tenancy documentation.

• Maintain accurate records using property management software.

Tenancy Mobilisation

• Coordinate move-ins, move-outs, and key management.

• Complete pre-move-in property inspections.

• Arrange professional cleaning and any required remedial works before occupation.

• Coordinate inventory check-ins.

• Ensure all tenancy documentation and deposits are finalised prior to move-in.

During the Tenancy

• Build and maintain strong relationships with residents, delivering an excellent customer experience.

• Conduct routine property inspections and prepare detailed reports with photographs.

• Carry out rental reviews in line with current market conditions and legislation.

• Negotiate rent increases where appropriate.

• Keep tenancy records, financial information, and property data up to date.

• Monitor rent payments and assist with arrears management.

• Coordinate utility transfers and meter readings.

• Act as the first point of contact for maintenance enquiries.

• Liaise with the maintenance team and external contractors to ensure repairs are completed efficiently.

• Coordinate specialist contractors where required.

• Ensure all statutory compliance requirements remain up to date, including:

  • EPCs

  • EICRs

  • PAT Testing

  • HIU servicing

  • HMO licensing (where applicable)

  • Current rental legislation

• Assist with insurance administration and claims.

End of Tenancy

• Coordinate tenant check-outs and final inspections.

• Arrange utility transfers and final meter readings.

• Organise inventory check-outs.

• Manage deposit returns and any deductions where appropriate.

• Coordinate remedial works, cleaning, and maintenance to prepare properties for re-letting.

About You

You'll ideally have:

• Previous experience in a Lettings Manager, Senior Lettings Negotiator, Property Manager, or similar role.

• Strong knowledge of the residential lettings process from instruction through to tenancy end.

• A good understanding of current lettings legislation, including Right to Rent and the Renters' Rights reforms.

• Excellent customer service and relationship management skills.

• Strong organisational skills with the ability to manage multiple priorities.

• Experience using property management systems such as Qube, Reapit, Alto, MRI, or similar (desirable).

• Excellent communication and negotiation skills.

• A proactive approach with strong attention to detail.

What's on Offer

• Salary up to £45,000

• Discretionary bonus

• Opportunity to join a growing and supportive property business

• A varied role with responsibility across the full tenant journey

• Long-term career development within a professional residential team