Maintenance Operative - HMO & Social Housing
Location: Greater London (office one day a week, four days across property sites within M25)
Salary: £35,000 per annum + bonus

About the Company

Our hiring company is a specialist residential real estate investor with a growing London portfolio spanning serviced apartments, private rental and HMO accommodation. They are a young, dynamic business continuing to expand across Greater London.

The Role

This is a fantastic opportunity for an experienced handyperson to join a fast paced Social Housing and HMO team, reporting into the Operations Manager. You will be responsible for the day to day maintenance of properties across Greater London, ensuring high standards are maintained through hands on repairs and compliance checks, all with a strong focus on health, safety and resident wellbeing. You will also be a key point of contact for residents, contractors and colleagues, so a friendly and professional manner is essential.

Key Responsibilities

Repairs
Carrying out general building repairs including fixing taps, doors and bolts, changing bulbs, installing appliances, painting and decorating, unblocking drains, maintaining white goods and furniture, and fault finding on central heating systems. Inspecting reported defects to assess severity as directed by Property Managers.

Compliance
Completing weekly compliance checks including EML and fire alarm testing, keeping fire exit routes clear at all times, flushing void properties weekly to prevent Legionella, vetting contractors' work and managing day to day security across sites.

Block and Apartment Management
Maintaining communal areas to a high standard, managing tenant maintenance queries and inspections, carrying out check ins and check outs, room clearance and letting preparation, conducting daily building inspections and reporting defects, and ensuring waste and bin areas are well managed.

Management
Running the key log, carrying out monthly void inspections, attending tenancy inspection appointments and supporting the wider Maintenance and Lettings teams as required.

About You

You will be a proactive, diligent individual who thrives in a fast paced environment and enjoys variety in your working week.

You will have:
Previous trade or general repairs experience, including handyperson work or housing estate repairs
An understanding of Health, Safety and Environmental practices within an accommodation setting
Awareness of safeguarding and a commitment to reporting concerns appropriately
A collaborative approach and the ability to work well with others
Diplomacy and tact when handling tenant queries, with sensitivity to individuals with visible and invisible disabilities
A good telephone manner and strong customer service skills
The ability to build effective, professional relationships with contractors, suppliers and building operators
Previous HMO or Social Housing experience is desirable but not essential
A basic DBS check is required for this role

Benefits

25 days holiday plus UK bank and public holidays (33 days FTE)
Discretionary bonus
Company pension (salary sacrifice)
Group life assurance and income protection
Private medical insurance (Vitality)
Enhanced maternity and paternity pay, subject to eligibility
Dog friendly office one day per week