Day Host - Build to Rent (BTR)

Location: Colindale, North West London

Contract Type: Ad-hoc / Casual Shifts

Start Date: ASAP

Reporting To: Building Manager

About the Role

We're currently working with a leading Build to Rent operator to find an enthusiastic and reliable Day Host to join their on-site team at a busy residential development in Colindale. This is a fantastic opportunity for someone with a strong customer service background who thrives in a fast-paced, resident-facing environment.

Our client is looking to fill these shifts as soon as possible on an ad-hoc basis, making this an ideal role for candidates seeking flexible work, additional hours alongside other commitments, or a foot in the door with a growing BTR/lifestyle brand.

As the face of the building, the Day Host will be the first point of contact for residents, guests, and visitors - delivering a warm, professional welcome while supporting the smooth day-to-day running of the development.

Key Responsibilities

Front of House & Resident Relations

• Act as the main point of contact at the front desk, providing a genuine and warm welcome to all residents, guests, deliveries, and contractors.
• Greet and support new residents as part of their move-in and onboarding experience.
• Respond to day-to-day resident queries, escalating where necessary to the relevant department.
• Maintain a strong, professional presence in the lobby, ensuring the space is always clean, tidy, and welcoming.

Customer Service

• Deliver a consistently high standard of customer service to residents, guests, and visitors.
• Handle enquiries, requests, and complaints promptly, professionally, and courteously.
• Support residents with day-to-day needs such as parcel handling and general assistance.
• Provide accurate information on building facilities, amenities, and local area recommendations.

Building & Safety Management

• Monitor building access and maintain a secure environment for residents and visitors.
• Carry out regular walk-arounds of communal areas to ensure they are clean, safe, and well-maintained.
• Log and report any maintenance issues via the appropriate systems, coordinating repairs where required.
• Support the wider team in following emergency procedures and health & safety protocols.

Administration & Teamwork

• Complete handovers, logs, and reports accurately at the start and end of each shift.
• Liaise with the wider on-site team, including management, concierge, and maintenance staff, to ensure a joined-up resident experience.
• Support with ad-hoc administrative tasks as directed by the building manager.

What Our Client Is Looking For

Essential

• Previous experience in a customer-facing role (hospitality, residential, retail, or similar).
• Excellent verbal and written communication skills.
• A proactive, can-do attitude with a genuine passion for delivering great service.
• Ability to remain calm, professional, and solutions-focused under pressure.
• Strong organisational skills and attention to detail.
• Comfortable using MS Office and resident management/ticketing systems.
• Flexibility to work ad-hoc shifts at short notice, including some weekends.

Desirable

• Previous experience within Build to Rent, serviced apartments, or hospitality.
• SIA licence (Door Supervision/CCTV) - not essential but a bonus.

Why Apply?

• Immediate start available.
• Flexible, ad-hoc shift pattern - great for building experience or fitting around other commitments.
• Opportunity to join a well-regarded BTR operator with potential for ongoing/future opportunities.
• Be part of a friendly, supportive on-site team in a modern residential development.