<h1 class="x1yc453h xngnso2 x1s688f x1i21sxh xhacrq1 x1iykcro xhbfen4 x1fie51u xgyxj25 xkyrhof x1fv8qjw xdj266r xr4q486 x1pjt2rx x160d6zm xqsupf2 xrxpjvj" dir="ltr">Operations Coordinator - Prime Agency</h1>Location: Westminster Salary: £35,000 Working Pattern: 1 day WFHOur client are looking for a highly organised, proactive and commercially aware Operations Coordinator to join a growing residential real estate business.This is a varied, cross-departmental role supporting advisors, marketing and wider business operations. You will be a key point of contact across the business, helping teams work efficiently, keeping systems and processes running smoothly, and identifying practical ways to improve how the business operates.The ideal candidate will be confident with technology and systems, have excellent attention to detail, and enjoy working in a fast paced environment where no two days are the same.<h2 class="x1yc453h x1603h9y x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Key Responsibilities</h2><h3 class="x1yc453h x1c3i2sq x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Operations &amp; Advisor Support</h3><ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr xkyrhof x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xzngokm xtlupne">Act as a first point of contact for advisors on processes, systems, tools and ways of working.</li><li class="x1datfip xzngokm xtlupne">Support advisor onboarding and ensure guidance, templates and processes remain clear and up to date.</li><li class="x1datfip xzngokm xtlupne">Develop an understanding of advisor needs and priorities, using judgement to solve, support, signpost or escalate issues.</li><li class="x1datfip xzngokm xtlupne">Maintain accurate CRM data, client dashboards, internal trackers and knowledge banks.</li><li class="x1datfip xzngokm xtlupne">Identify process gaps, recurring queries and manual tasks, recommending practical improvements.</li></ul><h3 class="x1yc453h x1c3i2sq x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Systems, Technology &amp; AI</h3><ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr xkyrhof x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xzngokm xtlupne">Become a trusted internal expert on CRM and workflow systems, supporting consistent use across the business.</li><li class="x1datfip xzngokm xtlupne">Work with technology teams to communicate operational requirements and identify opportunities for improvement.</li><li class="x1datfip xzngokm xtlupne">Use AI, LLMs and automation to improve efficiency, accuracy and self-service, including creating practical prompts, templates and workflows.</li><li class="x1datfip xzngokm xtlupne">Test new tools and processes, gather feedback and support successful implementation.</li></ul><h3 class="x1yc453h x1c3i2sq x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Marketing &amp; Business Coordination</h3><ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr xkyrhof x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xzngokm xtlupne">Coordinate and triage marketing requests, ensuring priorities are clear and work is directed to the right people.</li><li class="x1datfip xzngokm xtlupne">Maintain marketing calendars, campaign trackers, deadlines and approvals.</li><li class="x1datfip xzngokm xtlupne">Coordinate activity across internal teams, agencies, freelancers and suppliers, ensuring actions are followed through.</li><li class="x1datfip xzngokm xtlupne">Support PR, communications, newsletters, reporting, asset management and marketing documentation.</li><li class="x1datfip xzngokm xtlupne">Support Monday.com and other workflow platforms and help embed effective SOPs.</li><li class="x1datfip xzngokm xtlupne">Provide administrative and operational support to lettings during busy periods and holiday cover.</li></ul><h3 class="x1yc453h x1c3i2sq x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Office Operations</h3><ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr xkyrhof x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xzngokm xtlupne">Manage shared inboxes and first line enquiries across email, phone and WhatsApp where appropriate.</li><li class="x1datfip xzngokm xtlupne">Maintain supplier information, office resources and key operational records.</li><li class="x1datfip xzngokm xtlupne">Support general office operations and liaise with suppliers and building management when required.</li><li class="x1datfip xzngokm xtlupne">Identify opportunities to improve processes, ownership, communication and technology across the business.</li></ul><h2 class="x1yc453h x1603h9y x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">About You</h2>You will ideally have:<ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr xkyrhof x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xzngokm xtlupne">2+ years' experience in residential real estate operations, administration, team support or business support.</li><li class="x1datfip xzngokm xtlupne">Strong experience with CRM systems, Microsoft 365 and workflow platforms such as Monday.com.</li><li class="x1datfip xzngokm xtlupne">Demonstrable experience using AI and LLMs to improve productivity or business processes.</li><li class="x1datfip xzngokm xtlupne">Excellent organisation, attention to detail and a strong focus on data accuracy.</li><li class="x1datfip xzngokm xtlupne">Excellent written and verbal communication skills and fluent English.</li><li class="x1datfip xzngokm xtlupne">Strong judgement and the ability to manage competing priorities across departments.</li><li class="x1datfip xzngokm xtlupne">A proactive, solutions-focused approach and the confidence to work independently in a fast-moving environment.</li><li class="x1datfip xzngokm xtlupne">A warm, diplomatic and collaborative style, with the ability to build strong relationships across different teams.</li><li class="x1datfip xzngokm xtlupne">Discretion and integrity when handling confidential client and company information.</li></ul><h3 class="x1yc453h x1c3i2sq x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Desirable</h3><ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr xkyrhof x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xzngokm xtlupne">Experience supporting marketing, campaigns, communications or PR.</li><li class="x1datfip xzngokm xtlupne">Experience creating or delivering training materials.</li><li class="x1datfip xzngokm xtlupne">Experience working within a growing or changing business.</li><li class="x1datfip xzngokm xtlupne">Experience with automation, AI tools or process improvement.</li></ul><h2 class="x1yc453h x1603h9y x1gtpwm6 x1s688f x1i21sxh xladpa3 x1iykcro x1hpqcdg x1fie51u xgyxj25 xkyrhof x1fv8qjw xj1urod x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">The Opportunity</h2>This is a great opportunity for someone who enjoys being at the centre of a business and thrives on variety, responsibility and problem solving. You will work across multiple teams, build strong relationships throughout the organisation and have the opportunity to make a real impact on how the business operates.The role would suit someone who is naturally curious, enjoys technology and is always looking for a more efficient way of doing things. You will be given the opportunity to take ownership, introduce new ideas and help shape processes as the business continues to grow.If you are organised, resourceful and enjoy making things happen, we would love to hear from you. Please send your CV

Operation Coordinator - Prime Agency

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